Summary
Overview
Work History
Education
Skills
Co Curricular Interests
Cell
Professional References
Personal Information
References
Timeline
Generic

Julia Boyde

Summary

To obtain a rewarding position in the public or private sector where I can utilize my education, experience and skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Intouch Cx
10.2023 - 01.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Certified Regional Telesales Agent

Contax 360 BPO Solutions
08.2019 - 10.2019
  • I was trained and certified as a regional telesales agent who played the role of calling customers, discovering their needs in regards to entertainment, and filling the needs they required by offering upgrades and scheduling technicians to do upgrades for customers.
  • Boosted sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets with efficient telesales strategies.
  • Retain existing customers by providing exceptional service, staying informed on product updates, and offering tailored solutions based on individual needs.

Customer Service Representative / Technical Representative

Alliance One
10.2018 - 07.2019
  • Trained to take calls by resolving customer's issues and make payments for customers online by using their credit cards
  • I was promoted to Technical support Representative, where I was trained and certified to trouble shoot customers Alarm System Panels and schedule technician to do upgrade or installations.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Sales Clerk

Tingling Supermarket
04.2017 - 04.2018
  • I worked as a sales clerk at Tingling Supermarket.
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Kept the front check out area clean and organized for efficient service.
  • I inspected floor displays, noted missing items, and immediately replenished merchandise.

Education

High School Diploma -

Exemplary Outcome
St Catherine
01.2017

High School Diploma -

Ewarton High School
St. Catherine
01.2015

Skills

  • Basic knowledge in the use of Microsoft products
  • Analytical thinking
  • Problem Solving
  • Ability to adapt to change quickly
  • Active Listening
  • Problem-solving abilities
  • Customer Service
  • Critical Thinking
  • Conflict Resolution
  • Computer Proficiency
  • Call center experience
  • Complaint Handling

Co Curricular Interests

  • Socializing
  • Reading books
  • Watching movies

Cell

381-8523

Professional References

  • CARINE SMITH, ASSISTANT MANAGER, CONTAX BPO SOLUTIONS, 547-0602, Past Supervisor
  • RICARDO REID, POLICE OFFICER, JAMAICA CONSTABULARY FORCE, 829-5578, AIDONIA6@gmail.com
  • SHERICA MCDONALD, LICENSED PRACTICAL NURSE, MINISTRY OF HEALTH, 378-0843

Personal Information

  • Date of Birth: 05/02/98
  • Gender: Female
  • Nationality: Jamaican
  • Marital Status: Married
  • Religion: Judaism

References

See attached.

Timeline

Customer Service Representative

Intouch Cx
10.2023 - 01.2024

Certified Regional Telesales Agent

Contax 360 BPO Solutions
08.2019 - 10.2019

Customer Service Representative / Technical Representative

Alliance One
10.2018 - 07.2019

Sales Clerk

Tingling Supermarket
04.2017 - 04.2018

High School Diploma -

Exemplary Outcome

High School Diploma -

Ewarton High School

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Julia Boyde