Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juliana Fernander

Florida

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Hotel Front Desk Supervisor offering expertise in hospitality management and strong knowledge of front desk operations. Recognized for the ability to develop positive relationships with employees, guest and to promote customer loyalty. Front Desk Clerk skilled in providing hospitality by welcoming guests in courteous, efficient and friendly way. Excellent computer skills and accurately handle cash transactions through charges. Customer-focused and approachable.

Overview

9
9
years of professional experience

Work History

Restaurant Hostess

Rbistro
07.2021 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provide friendly attentive service to all guests throughout their meal experience.
  • Participate in ongoing training opportunities provided by management to enhance job skills and knowledge.
  • Promote positive team morale by fostering supportive relationships with co-workers and displaying enthusiasm for work tasks.

Front Desk Agent

Superclubs Breezes
03.2017 - 03.2020
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answer heavy volume phone calls and handle high traffic lobby.
  • Input data into job-related software for storage retrieval and archiving.
  • Protect confidential guest and business information.
  • Verified guest payments and contact information.
  • Handle all phone calls and route calls to appropriated location.
  • Coordinate with housekeeping or maintenance departments to help resolve room problems.
  • Make and confirm reservations for guest staying at the property and for off-site services such as dinners and entertainment.
  • Welcome and directing co-workers and visitors to appropriate departments.

Male Orthopedic Ward

Princess Margaret Hospital
02.2015 - 01.2016
  • Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
  • Maintained excellent communication with clients to address their needs and preferences.
  • Replenished supplies such as towels, tissues and soaps in restrooms.
  • Kept work area organized and clutter-free.
  • Followed established guidelines and procedures.
  • Complete assigned task with little or no supervision.
  • Maintained good working relationship with co-workers and management.

Education

High School Diploma -

Atlantic College
Nassau Bahamas
06.2016

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Active Learning
  • Conflict Resolution
  • Judgment and decision making
  • Process transactions
  • Room booking
  • Reservation coordination
  • Scheduling appointments
  • Guest check-in and check-out
  • Transaction processing
  • Multi-line telephone systems
  • Meeting minutes

Timeline

Restaurant Hostess

Rbistro
07.2021 - Current

Front Desk Agent

Superclubs Breezes
03.2017 - 03.2020

Male Orthopedic Ward

Princess Margaret Hospital
02.2015 - 01.2016

High School Diploma -

Atlantic College

Similar Profiles

CREATE PROFILE
Juliana Fernander