Justin Cius

Checked In and Out Guest using OPERA PMS daily.

• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.

• Escorted guests to assigned rooms and transported luggage.
• Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
• Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
• Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.

• Maintained safety and security by overseeing students in recess environments.
• Supported classroom maintenance and upkeep, organizing books, and materials.
• Supported classroom activities, tutoring, and reviewing work.
• Completed daily reports on attendance and disciplinary performance.
• Mentored and tutored individual students needing additional help.