JUSTINE SIMON
Summary
Organized and dedicated professional, desiring a position where my newly ongoing acquired skills can be utilized. Offering a positive attitude, keen attention to detail, knowledgeable in operations and ongoing training in policies and procedures.
Overview
8
8
years of professional experience
Work History
Client Relations Assistant
Fidelity Bank Bahamas
2021.01 - Current
- Account opening for a suite of various types of Saving Accounts, Merchant
- Service Accounts, Business Accounts, Fixed Deposit Accounts
- Sales and Solicitations of all banking products and services
- Consistently expands knowledge regarding banks policies and procedures
- Provides Management with achieving banks business objectives
- Managed time efficiently in order to complete all tasks within deadlines
Front Desk Ambassador
Fidelity Bank Bahamas Ltd
2019.01 - 2021.01
- Well versed knowledge in banks products and services being the first point of contact
- Provide clients with accurate information while ensuring that policies and procedures are being adhered to as per banks guide when inquiries are presented both internally and externally
- Displays professional demeanor and willingness to assist all clients whenever possible
- Directs clients to proper channels depending on their specific need, while providing value added advice
Administrative Assistant
Fidelity Bank Bahamas Ltd
2018.01 - 2019.01
- Contribute to a positive, empowering work environment by consistently performing assigned daily responsibilities
- Resolve clients complaints within scope of authority at first point of contact
- Efficiently resolves clients escalations on a daily basis
Accounts Receivable Clerk
Security Systems Int.
2015.01 - 2017.01
- Utilizing Quick-Books - posting payments, creating invoices, scanning documents & providing relevant updates regarding clients accounts
Education
Certificate - Compliance
Bahamas Institute of Financial Services
Elizabeth Ave. & Shirley St.2022
Associate of Arts - Accounting
Bahamas Baptist Community College
Jean Street06.2013
Skills
- Problem Resolution
- Effective Communication
- Interpersonal Skills
- Customer Service
- Dependability
- Adaptability
- Integrity
- Willingness to Learn
- Microsoft Office Suite
Additional Information
- Employee of the Quarter FBB – Second Quarter 2021
- Intro to AML & Compliance Systems B.I.F.S - 2022 Certificate of Completion 85%
- Intermediate AML & Compliance Systems B.I.F.S - 2022 Certificate of Completion 84%
- B.G.C.S.E - Biology, Chemistry, English, Geography, History, Mathematics, Computer
- Honors & Deans List - BBCC 2011-2013
LANGUAGES
- English & French
Timeline
Client Relations Assistant
Fidelity Bank Bahamas
2021.01 - Current
Front Desk Ambassador
Fidelity Bank Bahamas Ltd
2019.01 - 2021.01
Administrative Assistant
Fidelity Bank Bahamas Ltd
2018.01 - 2019.01
Accounts Receivable Clerk
Security Systems Int.
2015.01 - 2017.01
Certificate - Compliance
Bahamas Institute of Financial Services
Associate of Arts - Accounting
Bahamas Baptist Community College
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