Kaily Rodriguez

• Effectively represent B2B company offerings by quickly learning and retaining detailed knowledge of services, enabling me to clearly communicate value to clients and recommend plans that best meet their needs.

• Strong project management and cross-functional coordination skills.

• Proven track record of building relationships and strategic partnerships.

• Proactive, execution-focused mindset with a willingness to go above and beyond.

• Skilled in tracking, analyzing, and optimizing key performance metrics.

• Experienced in adapting to and leading through fast-paced change.

• Warmly greeted and seated 300–500 guests per shift, ensuring a welcoming and organized dining experience.

• Memorized over 30 menu items and rotating specials to provide tailored recommendations to guests.

• Resolved customer concerns promptly and courteously, escalating to management when necessary.

• Collaborated with waitstaff, kitchen, and management to ensure smooth service and guest satisfaction.

• Trained 3–5 new hostesses per month, fostering consistency and excellence in front-of-house operations.

• Built rapport with new and returning customers, contributing to increased customer loyalty.

• Maintained and enforced strict cleanliness and COVID-19 protocols to ensure a safe environment for guests and staff.

•Warmly welcomed and seated 50–100 guests per shift, creating a positive first impression.

• Presented menus and daily specials while ensuring tables were properly set with napkins, bread, and silverware.

• Managed 50–100 reservations per shift across multiple platforms, including phone, OpenTable, email, Yelp, and Resy.