Kalee'b Sears
Alafaya,FL
Summary
Driven sales associate known for maintaining productivity and compliance in high-volume environments. Expertise in inventory management and customer engagement, consistently achieving top performance metrics. Ready to support team success and enhance sales outcomes.
Overview
3
3
years of professional experience
Work History
Pawn Sales Associate
La Familia Pawn & Jewelry
Orlando, FL
02.2025 - Current
- Sales & Negotiations: Drive sales of jewelry, electronics, tools, and firearms through the identification of customer requirements and the execution of expert product demonstrations.
- Valuation & Appraisal: Authenticate and evaluate pre-owned merchandise to determine accurate loan values and retail pricing.
- High Volume Productivity: Consistently maintained a total weekly productivity average of $20,000, encompassing loan originators, renewals, and retail sales.
- Consistent Sales Growth: Maintained a minimum of $4,000 in weekly retail sales, frequently ranking as a top performer.
- Compliance: Adhere strictly to local, state, and federal regulations (including ATF and AML) regarding pawn transactions and firearm transfers.
- Inventory Accuracy: Reduced shrinkage by 15% through meticulous intake processing and daily inventory audits.
- Maintained organized sales floor and restocked merchandise regularly.
- Participated in visual merchandising to showcase new products effectively.
- Engaged in promotional activities to drive store traffic and sales.
- Resolved customer complaints with empathy and professionalism.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Sales Associate
T-Mobile
Fort Lauderdale, FL
07.2023 - 08.2024
- Computes sales prices, total purchases and processes cash or credit card payments
- Builds proficiency related to serving and selling to customers, while providing a world-class customer service experience.
- Maintains knowledge of current sales, promotions, and policies regarding payments and exchanges.
- Enters sales and customer data into the company database while maintaining organized merchandise displays.
- Maintained store appearance through effective merchandising and organization.
- Participated in training sessions to improve product knowledge and sales techniques.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Resolved customer issues efficiently, ensuring a positive shopping experience.
Education
High School Diploma -
Penn Foster
06-2023
High School Diploma -
Edgewater High
Orlando, FloridaAssociate of Arts - Business
Valencia College
OrlandoSkills
- Sales negotiation
- Product valuation
- Compliance adherence
- Inventory management
- Cash handling
- Customer relationship management
- Team collaboration
- Data entry accuracy
- Effective communication
- Time management
- Positive and professional
- Persuasion techniques
- Upselling and cross selling
Timeline
Pawn Sales Associate
La Familia Pawn & Jewelry
02.2025 - Current
Sales Associate
T-Mobile
07.2023 - 08.2024
High School Diploma -
Penn Foster
High School Diploma -
Edgewater High
Associate of Arts - Business
Valencia College