Kamesha Ferguson
Nassau,Bahamas
Summary
An ambitious customer services representative with over 15 years of experience. Effective skills in handling situations or inquiries while working within policy and procedures as outlined by the company.
A highly motivated and customer-oriented individual with experience in receiving and recording cash and charge payments seeking employment in customer relations. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Omni Financial
New Providence, Nassau
06.2023 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided guidance on foreign exchange rates and fees associated with international transfers.
- Identified potential fraudulent activity and reported it promptly to management.
- Analyzed customer data in order to identify trends or patterns of misuse or abuse of services offered.
- Assisted customers in completing forms related to money transfers.
- Ensured that all policies related to money transfers were followed at all times.
- Kept records of applications made to each customer's property along with notes about any special instructions given during service visits.
- Compliance Training.
- Bill Payments.
- Loan Applications and Loan payouts.
- Balanced daily transactions using Excel sheets.
- Performed other duties as assigned by management.
- Resolved customer complaints professionally in accordance with company policy.
- Followed company security procedures for handling large sums of money.
Office Administrative Assistant
Kevbarr investments/ L C Investment Ltd
New Providence, Nassau
03.2018 - 06.2023
- Provide quality services to customers and associates inquiring about services
- Listen attentively to the caller’s needs to ensure a positive customer experience
- Complete daily reports efficiently and effectively
- Strive for quick complaint resolution
- Supervision of staff members
- Handle cash flows and transactions in a responsible manner
- Cashing, filing, daily deposit, Bill payments, Money Transfer Compliance, Inventory and Office Assistant
- Ordered supplies and maintained an inventory of office equipment.
- Prepared reports on staff movement within the organization including transfers, promotions and terminations.
- Drafted letters of offer to new hires outlining terms of employment.
- Created monthly reports summarizing employee absences and lates, along with any corrective action taken.
- Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
- Responded to inquiries from employees regarding various human resources issues such as benefits eligibility or policy interpretation.
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
- Conducted exit interviews to identify reasons for employee termination or resignation.
- Managed employee onboarding program for new hires ensuring completion of all required documents.
Bookworld & stationers
08.2000 - 01.2018
- The gathering and analysis of information regarding sales.
- Record keeping.
- Managing the initial interaction with customers, both mobile and in-person.
- Charged Accounts, Receptionist duties, Filing, Accounts Payable and Receivable, and Inventory.
Education
High School Diploma, BGCSE -
C.V. Bethel senior high
01.2000
Skills
- Customer Service Experience
- Intermediate Microsoft Office
- Problem Solving
- Data Entry
- Accounts - Payable and Receivable
- Pricing
- Inventory
- HR
- Scheduling
- Filing
- Microsoft Excel
- Typing proficiency
- Staff Management
- Staff Development
- Office Administration
- Training and mentoring
References
References available upon request
Timeline
Customer Service Representative
Omni Financial
06.2023 - Current
Office Administrative Assistant
Kevbarr investments/ L C Investment Ltd
03.2018 - 06.2023
Bookworld & stationers
08.2000 - 01.2018
High School Diploma, BGCSE -
C.V. Bethel senior high
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