KARISMA DEAN
New Providence
Summary
I have managerial experience with a solid background in customer service environments. I am an adaptable staff leader with stellar work history. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. My objective is to maintain my standards to the best of my abilities in addition to playing an integral role in the company's operational and financial success.
Overview
2026
2026
years of professional experience
Work History
CASHIER/WAITRESS
Backyard Grill
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
CUSTOMER SERVICE REPRESENTATIVE-Part Time
Bahamas In-Flight LTD.
BRANCH MANAGER II
Omni Financial Group Ltd.
08.2013 - Current
- Ensure the smooth and efficient daily operations of a branch
- I assist employees in their daily duties, optimizing processes and procedures to achieve maximum efficiency
- Prepared and process loan applications
- Daily reconciliation of CSR's transactions
- Weekly reconciliation of bill payments, government payments, top ups etc
- Processed by CSRs
- Updated necessary logs daily for the branch
- Sent transactions to for clients to various countries
- Trained branch personnel on daily tasks and operations and the company's computer systems
- Assisted CSRs at the branches with customer service requests
- Attended annual AML/Compliance training
- Updated and maintained the filing system
- Answered telephone calls, responded to queries, and replied to emails
- Followed and enforced relevant policies, procedures, and regulations
Sales Clerk-Part Time
Lorene's Clothing Store
08.1998 - 09.1999
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
Education
High School Diploma - General Science, Geography, Mathematics, English, Literature
R. M. Bailey Sr. High
Robinson Road Nassau, Bahamas 06-2003
Skills
- Adaptability
- Communication
- Creativity
- Critical Thinking
- Customer Service
- Decision Making
- Leadership
- Organization
- Problem-solving
- Teamwork
BGCSE
- General Science
- Geography
- Mathematics
- English
- Literature
Timeline
BRANCH MANAGER II
Omni Financial Group Ltd.
08.2013 - Current
Sales Clerk-Part Time
Lorene's Clothing Store
08.1998 - 09.1999
CASHIER/WAITRESS
Backyard Grill
CUSTOMER SERVICE REPRESENTATIVE-Part Time
Bahamas In-Flight LTD.
High School Diploma - General Science, Geography, Mathematics, English, Literature
R. M. Bailey Sr. High
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