Kaydeania Laing
Nassau
Summary
Results-focused Supervisor offering 10 plus years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
MANAGER
TITAN HOSPITALITY
02.2017 - Current
- Reduced employee turnover with hands-on leadership and coaching.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Trained team members in successful strategies to meet operational and sales targets.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
Assistant Manager
Bahama Grill
03.2014 - 01.2016
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed and resolved differences between accounting information and cash drawer.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Assisted customers with special services, account updates and promotional options.
- Educated customers on promotions to enhance sales.
- Supervised day-to-day operations to meet performance, quality and service expectations
Bartender
After Dark Restaurant & Lounge
12.2012 - 02.2013
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Waitress
Old Fort Bay Private Club
12.2011 - 12.2012
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Prepared beverages and filled food orders for customers.
- Checked identification to enforce age regulations for alcoholic beverages.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Waitress
Johnny Rockets
12.2005 - 04.2009
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Prepared beverages and filled food orders for customers.
Education
Some College (No Degree) - Nursing Assistance
Easy Access Training Center
Bartender Certification - Bartending
N.Y.C Trading Center
New York 2013
Some College (No Degree) -
N.Y.C Business Solutions
New York Skills
- Operations Oversight
- Scheduling
- Inventory Control
- Staff Management
- Sales Training
- Point of Sale Systems
- POS systems operations
- Employee training
- Team Supervision
- Product Management and Branding
- Food and Beverage Management
- Managing Revenue Projection
- Time Management
- Performance Tracking and Evaluations
- Managing Employee Relations
REFERENCES
MICHAEL MILLER TITAN HOSPITALITY MANAGER 8279940
DASHANNA MORLEY PROPERTY MANAGER 8151706
Timeline
MANAGER
TITAN HOSPITALITY
02.2017 - Current
Assistant Manager
Bahama Grill
03.2014 - 01.2016
Bartender
After Dark Restaurant & Lounge
12.2012 - 02.2013
Waitress
Old Fort Bay Private Club
12.2011 - 12.2012
Waitress
Johnny Rockets
12.2005 - 04.2009
Some College (No Degree) - Nursing Assistance
Easy Access Training Center
Bartender Certification - Bartending
N.Y.C Trading Center
Some College (No Degree) -
N.Y.C Business Solutions
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