KAYLISA MILLS
Server
Exuma,Bahamas
Summary
Dependable server with 10 years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Server
Sandals Emerald Bay, Exuma
09.2019 - Current
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset 7 tables per shift, working efficiently to keep dining room and work areas clean
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Server/cashier
Sunland Baptist Academy
Freeport, Bahama
09.2018 - 09.2019
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Kept register accurate through correct billing, payment processing and cash
Education
High School Diploma - Home Economics
09.2007 - 06.2009
Skills
Wine service
undefinedCertification
Guest service gold certification
Timeline
Guest service gold certification
10-2022
Restaurant server certification
10-2022
Server - Sandals Emerald Bay, Exuma
09.2019 - Current
CPR certification
01-2019
Server/cashier - Sunland Baptist Academy
09.2018 - 09.2019
LNC High - High School Diploma , Home Economics
09.2007 - 06.2009
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