Summary
Overview
Work History
Education
Skills
Certification
Timeline

KAYLISA MILLS

Server
Exuma,Bahamas

Summary

Dependable server with 10 years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

4
4
years of professional experience
2
2
years of post-secondary education
3
3
Certifications

Work History

Server

Sandals Emerald Bay, Exuma
09.2019 - Current
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
  • Bussed and reset 7 tables per shift, working efficiently to keep dining room and work areas clean
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.

Server/cashier

Sunland Baptist Academy
Freeport, Bahama
09.2018 - 09.2019
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Kept register accurate through correct billing, payment processing and cash

Education

High School Diploma - Home Economics

LNC High, Moss Town
09.2007 - 06.2009

Skills

Wine service

Guest seating arrangements

Daily specials memorization

High-volume dining

Food and beverage pairings

Order accuracy

Menu memorization

Dining area maintenance

Hospitality service expertise

Stocking and replenishing

Beverage preparation

Food preparation and safety

Menu presentation

Ordering procedures

Table setting knowledge

Food running

Certification

Guest service gold certification

Timeline

Guest service gold certification

10-2022

Restaurant server certification

10-2022
Server - Sandals Emerald Bay, Exuma
09.2019 - Current

CPR certification

01-2019
Server/cashier - Sunland Baptist Academy
09.2018 - 09.2019
LNC High - High School Diploma , Home Economics
09.2007 - 06.2009
KAYLISA MILLSServer