Summary
Overview
Work History
Education
Skills
Timeline
Generic

KAYLIZSA RODGERS

Summary

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Overview

10
10
years of professional experience

Work History

Floor Supervisor

360 Bahamas Limited
10.2023 - Current
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
  • Optimized employee performance by conducting regular evaluations and providing constructive feedback.
  • Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
  • Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Oversee the setup, organization and service of the dining room and bar to ensure the highest standards of quality and service to be maintained.
  • Responsible for acting on guest comments and the resolution of concerns.
  • Maintained inventory and sales for IRD and Mini Bars.

Server

CTF Bahamas
04.2018 - 06.2020
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Answered customers' questions, recommended items, and recorded order information.

Server

Grand Isles Resort
04.2016 - 03.2018
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Inspected dishes and utensils for cleanliness.

Sandals Emerald Bay

Server
12.2013 - 07.2017
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Inspected dishes and utensils for cleanliness.

Education

Cyber Tech
Centerville
06.2021

BTVI
Old Trail Rd
08.2018

C.R Walker Sr High
Blue Hill Rd
06.2007

CC Sweeting Jr High
Oaks Field
06.2004

Stephen Dillet Primary
Wulff Rd
06.2001

Skills

  • Performance Improvements
  • POS Systems Operations
  • Quality Controls
  • Operations Management
  • Team Leadership
  • Customer Satisfaction
  • Workplace Organization
  • Problem Solving
  • Time Management
  • Conflict Resolution
  • Attention to Detail
  • Inventory Management

Timeline

Floor Supervisor

360 Bahamas Limited
10.2023 - Current

Server

CTF Bahamas
04.2018 - 06.2020

Server

Grand Isles Resort
04.2016 - 03.2018

Sandals Emerald Bay

Server
12.2013 - 07.2017

Cyber Tech

BTVI

C.R Walker Sr High

CC Sweeting Jr High

Stephen Dillet Primary

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KAYLIZSA RODGERS