Keera Burrows

• Opened new checking, savings and times accounts for personal and business customers.
• Assisted customers with opening new debit cards, ordering and printing checks, and setting up online banking services.
• Process wires daily
• Responded promptly to customer inquiries or complaints in a polite manner.
• Enforced compliance with regulatory standards and company policies.
• Collaborated with other departments to ensure smooth workflow processes across branches.
• Met or exceeded sales goals by promoting bank products and services in customer interactions.
• Trained staff members for the Accounts Officer position. Ensuring notes were taken correctly and hands on training completed.
• Complete Department End of Month Duties consistently and in a timely manner.

• Coordinated scheduling of teller staff to ensure adequate coverage during peak hours and special events.
• Supervised and trained teller staff on bank policies, procedures, and customer service standards.
• Responded promptly to customer inquiries regarding ATM use or malfunctioning equipment.
• Assessed and identified issues with the ATM and quickly resolved to restore functionality.
• Balance the ATM and Bank's General Ledgers daily.
• Verify and Scan Teller Checks daily.

Teller/Fx Teller

• Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
• Identified transaction errors when debits and credits did not balance.
• Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
• Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
• Maintained confidentiality of bank records and client information.
• Processed wire transfers for customers both domestically and internationally.

• Managed office inventory and placed new supply orders.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Processed weekly payroll and updated addresses and benefit deductions in payroll system.
• Performed general ledger reconciliations on a timely basis.