Keith Robinson
Exuma
Summary
Experienced with precision cutting and contemporary styling techniques essential for barbering. Utilizes exceptional customer service to build lasting client relationships and ensure client satisfaction. Knowledge of maintaining sanitary and organized workspaces, ensuring safe and pleasant environment for clients.
Overview
10
10
years of professional experience
Work History
Barber
Billion Dollar Cuts
09.2014 - Current
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Styled hair according to customer preferences.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Consistently received positive performance reviews from guests.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Consulted with clients to assess personal style preferences and unique needs.
- Contributed to a positive work culture by maintaining open communication channels with colleagues and fostering a team-oriented approach to service delivery.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
- Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Mentored junior barbers by sharing expertise on cutting techniques and best practices for maintaining a professional image within the salon environment.
- Expanded clientele reach by offering unique services such as beard trims, hot towel shaves, and facial grooming treatments.
- Provided exceptional customer service by addressing any concerns or issues promptly, ensuring clients left the salon feeling satisfied with their experience.
- Collaborated with other salon professionals to create a positive and welcoming atmosphere for all customers.
Concierge Agent
Sandals Emerald Bay
06.2015 - 10.2016
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
- Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
- Assisted guests with reservations, ensuring a seamless booking experience.
- Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.
Education
High School Diploma -
Mangrove Cay High School
Mangrove Cay AndrosSkills
- Quick learner
- Team collaboration
- Customer safety
- Verbal communication strength
Timeline
Concierge Agent
Sandals Emerald Bay
06.2015 - 10.2016
Barber
Billion Dollar Cuts
09.2014 - Current
High School Diploma -
Mangrove Cay High School
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