Kelcey Jones Sr.
Freeport
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. A competent and trustworthy incumbent who analytically oversees administrative processes and promotes team diligence.
Overview
17
17
years of professional experience
Work History
Field and Office Administrator
The Abaco Sporting Club
Winding Bay, Abaco
11.2024 - Current
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Patient Registration Clerk
Doctors Hospital
Freeport, Grand Bahama, Bahamas
12.2023 - 11.2024
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
- Created an environment of teamwork among colleagues by offering support and assistance when needed, fostering positive working relationships.
- Assisted with scheduling appointments, leading to improved clinic flow and reduced wait times for patients.
- Streamlined documentation procedures, resulting in increased accuracy and efficiency within the department.
- Supported administrative tasks such as filing paperwork, answering phones, and maintaining office supplies inventory for smooth department operations.
Customer Solutions Supervisor
Grand Bahama Power Company
Freeport
08.2015 - 07.2023
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Manage administrative processes for Customer Solutions Team.
- Lead and supervise payments, customer support and key accounts.
- Oversee the utility application process (i.e., connection, transfer, termination, reconnection of customer accounts).
- Monitor and advise on delinquent accounts.
- Provided one-on-one development by timely feedback to direct reports.
- Track service orders by collaborating with Metermen and Customer Service Representatives to ensure completion of work.
- Develop training opportunities to advance team in cash handling, online payments and resolving customer queries.
- Process renewable applications.
- Policy, procedures, and S.O.P writing.
- Government relations.
- Processing of chargeback.
- Working with Senior Leadership to achieve companies goal.
- Overseeing all credit and collection issues.
- Preparing weekly and monthly reports.
Foreign Exchange Teller
Commonwealth Bank Ltd
Freeport, Grand Bahama, Bahamas
08.2008 - 08.2015
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Adhered to all bank security, audit, and compliance requirements.
Education
Associate of Science - Banking And Finance
Success Training College
Freeport, Grand Bahama, Bahamas07.2012
High School Diploma -
Eight Mile Rock High School
Eight Mile Rock06.2004
Skills
- MS Office
- Customer Escalations
- Maintaining Clean Work Areas
- Clerical Support
- Banking & Cash Handling
- Compliance & Regulations
- Accounts Reconciliation
- Computer Literacy
- Interpersonal Skills
- Operational Improvements
- Team Management Training & Development
- Troubleshooting
Timeline
Field and Office Administrator
The Abaco Sporting Club
11.2024 - Current
Patient Registration Clerk
Doctors Hospital
12.2023 - 11.2024
Customer Solutions Supervisor
Grand Bahama Power Company
08.2015 - 07.2023
Foreign Exchange Teller
Commonwealth Bank Ltd
08.2008 - 08.2015
Associate of Science - Banking And Finance
Success Training College
High School Diploma -
Eight Mile Rock High School