Summary
Overview
Work History
Education
Skills
Timeline
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Kelcey Jones Sr.

Kelcey Jones Sr.

Freeport

Summary

Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. A competent and trustworthy incumbent who analytically oversees administrative processes and promotes team diligence.

Overview

17
17
years of professional experience

Work History

Field and Office Administrator

The Abaco Sporting Club
11.2024 - Current
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.

Patient Registration Clerk

Doctors Hospital
12.2023 - 11.2024
  • Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
  • Enhanced patient experience through friendly interactions and efficient service during registration.
  • Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
  • Created an environment of teamwork among colleagues by offering support and assistance when needed, fostering positive working relationships.
  • Assisted with scheduling appointments, leading to improved clinic flow and reduced wait times for patients.
  • Streamlined documentation procedures, resulting in increased accuracy and efficiency within the department.
  • Supported administrative tasks such as filing paperwork, answering phones, and maintaining office supplies inventory for smooth department operations.

Customer Solutions Supervisor

Grand Bahama Power Company
08.2015 - 07.2023
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Manage administrative processes for Customer Solutions Team.
  • Lead and supervise payments, customer support and key accounts.
  • Oversee the utility application process (i.e., connection, transfer, termination, reconnection of customer accounts).
  • Monitor and advise on delinquent accounts.
  • Provided one-on-one development by timely feedback to direct reports.
  • Track service orders by collaborating with Metermen and Customer Service Representatives to ensure completion of work.
  • Develop training opportunities to advance team in cash handling, online payments and resolving customer queries.
  • Process renewable applications.
  • Policy, procedures, and S.O.P writing.
  • Government relations.
  • Processing of chargeback.
  • Working with Senior Leadership to achieve companies goal.
  • Overseeing all credit and collection issues.
  • Preparing weekly and monthly reports.

Foreign Exchange Teller

Commonwealth Bank Ltd
08.2008 - 08.2015
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Adhered to all bank security, audit, and compliance requirements.

Education

Associate of Science - Banking And Finance

Success Training College
Freeport, Grand Bahama, Bahamas
07.2012

High School Diploma -

Eight Mile Rock High School
Eight Mile Rock
06.2004

Skills

  • MS Office
  • Customer Escalations
  • Maintaining Clean Work Areas
  • Clerical Support
  • Banking & Cash Handling
  • Compliance & Regulations
  • Accounts Reconciliation
  • Computer Literacy
  • Interpersonal Skills
  • Operational Improvements
  • Team Management Training & Development
  • Troubleshooting

Timeline

Field and Office Administrator

The Abaco Sporting Club
11.2024 - Current

Patient Registration Clerk

Doctors Hospital
12.2023 - 11.2024

Customer Solutions Supervisor

Grand Bahama Power Company
08.2015 - 07.2023

Foreign Exchange Teller

Commonwealth Bank Ltd
08.2008 - 08.2015

Associate of Science - Banking And Finance

Success Training College

High School Diploma -

Eight Mile Rock High School

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Kelcey Jones Sr.