Overview
Work History
Education
Skills
Additional Information
References
Timeline

KELRISHA ROXBURY

Nassau Bahamas

Overview

4
4
years of professional experience

Work History

Reservation specialist

The Equinox Golf Resort & Spa( Contracted Employee )
09.2022 - 01.2023
  • Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
  • Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.
  • Supported marketing efforts by promoting special offers or packages during the booking process.
  • Handled billing information over phone.
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Collaborated with sales teams to secure group reservations and generate revenue.
  • Coordinated bookings for up to 15 rooms.

Front Desk Administrative Asst. Contr.

Casa Blanca Resorts
01.2023 - 08.2023
  • Enhanced customer satisfaction by providing efficient and professional front desk support.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times.
  • Managed incoming phone calls, directing them appropriately to maintain professionalism and efficiency.
  • Increased office efficiency with proactive inventory management of office supplies.
  • Supported staff members with various administrative tasks to improve overall workflow.
  • Facilitated smooth check-in and check-out processes for visitors, ensuring a positive experience.
  • Resolved issues promptly by effectively communicating with colleagues from other departments.
  • Maintained a welcoming environment by keeping the reception area clean and organized.
  • Organized filing systems for improved document accessibility and retrieval speed.

Front desk Agent

The Hilton Hotel & Resort World Bimini
11.2021 - 08.2022
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered multi-line phone system and enthusiastically greeted callers.

Recruiting Manager

Tangeico Employment And Housing
09.2022 - 08.2023
  • Reached hiring goals consistently through effective collaboration with hiring managers and clear communication of requirements.
  • Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
  • Managed applicant tracking systems to keep recruitment processes organized.
  • Measured and reported on recruitment metrics to track successes and failures of recruitment efforts and identify areas for improvement.

Education

Emergency Care Services

Stuart's Lifeguard & CPR TRAINING
01.2017

Access Control / Monitor Area / Spot checks and spring Search's -

ISPS (INTERNATIONAL SHIP & PORT FACILITY SECURITY)

Psychology - human behavior / social work - Counseling Psychology

Bahamas Training and Institute
07.2024

Customer Services Representative - Customer Service

National training Agency
10.2015

Diploma -

Dr. Doris Johnson Senior High
06.2009

B.G.C.S.E -

Dr. Doris Johnson Senior High
06.2009

B.J.C -

Dr. Doris Johnson Senior High
06.2009

Skills

  • File Organization
  • Reception duties
  • Scheduling appointments
  • Maintaining records
  • Document Management
  • Basic accounting
  • Meeting Coordination
  • Travel Arrangements
  • Customer Service
  • Maintaining confidentiality
  • Opening and closing offices
  • Exceptional communication
  • Office Organization
  • Office Management
  • Front Office Management
  • Filing
  • Workflow oversight
  • Teamwork and Collaboration
  • Multitasking and Time Management
  • Fast Learner
  • Problem-Solving
  • Critical Thinking
  • Clear Communication
  • Organizational Skills
  • Customer and client relations
  • Office Administration

Additional Information

I enjoy meeting people and learning new things, creating ideas and strategies to help and improve the company or delivery of performance. In addition, I'm also quick to adapt and give great quality service. Showing Great leadership ability, and responsibility.

References

References provided upon request

Timeline

Front Desk Administrative Asst. Contr. - Casa Blanca Resorts
01.2023 - 08.2023
Reservation specialist - The Equinox Golf Resort & Spa( Contracted Employee )
09.2022 - 01.2023
Recruiting Manager - Tangeico Employment And Housing
09.2022 - 08.2023
Front desk Agent - The Hilton Hotel & Resort World Bimini
11.2021 - 08.2022
Stuart's Lifeguard & CPR TRAINING - , Emergency Care Services
ISPS (INTERNATIONAL SHIP & PORT FACILITY SECURITY) - Access Control / Monitor Area / Spot checks and spring Search's,
Bahamas Training and Institute - Psychology - human behavior / social work, Counseling Psychology
National training Agency - Customer Services Representative, Customer Service
Dr. Doris Johnson Senior High - Diploma,
Dr. Doris Johnson Senior High - B.G.C.S.E,
Dr. Doris Johnson Senior High - B.J.C,

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