Kendesha Kemp
Summary
Highly motivated and dedicated team player with strong knowledge, leadership skills, and effective communication abilities. Committed to contributing to the success of the company and going the extra mile for your organization. Seeking a position to leverage these qualities.
Overview
18
18
years of professional experience
Work History
Member Service Representative
Bahama Islands Co-Operative Credit Union
04.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Verified customer identification and documentation for compliant transactions.
- Maintained and managed customer files and databases.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Assembled important paperwork and disclosures for borrower.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
Food & Beverage Supervisor
Holiday Inn Express & Suites
08.2017 - 03.2020
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food inventory and supplies to prevent waste.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
Housekeeping
Melia Beach Resort
02.2015 - 03.2017
- Collaborated with housekeeping to expedite room readiness, enhancing guest check-in experience.
- Supported overall patient satisfaction by addressing their housekeeping concerns promptly and professionally.
- Completed housekeeping duties to maintain a consistently clean and welcoming home environment.
Office Assistant
Bahamas Vacations International
03.2013 - 09.2014
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
Cashier
Atlantis Sundry Store (Britanna Drugs)
01.2007 - 01.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bahamas Technical Vocational Institution
09.2023
Certificate - Massage Therapy 1
College The Bahamas Continuous Certificate Course
12.2007
R. M. Bailey Senior High
07.2007
Skills
Adaptability
Time Management
Customer Support
Teamwork and Collaboration
Microsoft Office
Data Entry
Call center experience
Document and Records Management
Product Sales
Additional Information
Perform surveys with the Department of Statistics 2013-2023.
Perform surveys with the Ministry of Health between 2015 and 2018
Timeline
Member Service Representative
Bahama Islands Co-Operative Credit Union
04.2021 - Current
Food & Beverage Supervisor
Holiday Inn Express & Suites
08.2017 - 03.2020
Housekeeping
Melia Beach Resort
02.2015 - 03.2017
Office Assistant
Bahamas Vacations International
03.2013 - 09.2014
Cashier
Atlantis Sundry Store (Britanna Drugs)
01.2007 - 01.2009
Bahamas Technical Vocational Institution
Certificate - Massage Therapy 1
College The Bahamas Continuous Certificate Course
R. M. Bailey Senior High
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