Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keno Richard

Summary

To obtain a position as a valuable team player in a people-oriented organization where I can maximize my customer service and front office experience in a challenging environment to achieve the corporate goals. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

17
17
years of professional experience

Work History

Front Desk Agent, Harborside Resort

Harborside Resort
01.2018 - Current
  • Greet and welcome guest assist with all guest concerns ensuring checking in and checking out guest ensuring guest satisfaction answering any guest questions and ensuring hotel procedures are adhere to.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Houseman

Harborside Resort
01.2013 - 01.2018
  • Self-motivated and organized professional with over 5 years' experience providing through and skillful work for my tower managers and housekeeping department
  • Nominated 3 times for employee of the month.
  • Gathered linen supplies and organized linen closets for prompt room restocking.
  • Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
  • Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
  • Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.

Grocerymen,

Super Value Ltd.
01.2007 - 01.2013
  • Stock shelves order and maintain inventory on multiple items needed for said section assist customers with locating items and assisting with special orders helping to unload, sort, and stock items
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

doris johnson senior high
12.2007

l.w young jr high
12.2005

Skills

  • Communication
  • Multitasking
  • Proficient In Ms Applications
  • Initiative and problem-solving abilities
  • Dependability
  • Time Management
  • Guest Relations
  • Hospitality service expertise
  • Reservation Systems
  • Microsoft Office
  • Housekeeping

Timeline

Front Desk Agent, Harborside Resort

Harborside Resort
01.2018 - Current

Houseman

Harborside Resort
01.2013 - 01.2018

Grocerymen,

Super Value Ltd.
01.2007 - 01.2013

doris johnson senior high

l.w young jr high

Similar Profiles

CREATE PROFILE
Keno Richard