Kentwood Johnson
Nassau,Bahamas
Summary
Talented Collections Manager highly effective at managing a high volume of collections calls in fast-paced, demanding environments. Excellent conflict resolution and interpersonal skills. Driven to maximize returns and exceed monthly quotas.
Overview
12
12
years of professional experience
Work History
Collections Account Manager
Financial One Ltd.
Nassau
07.2013 - Current
- Manage over 20 calls per day.
- Establish and implemented collection policies.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Processed payments and applied to customer balances.
- Worked with legal resources and recovery teams to manage default issues.
- Researched accounts and completed due diligence to resolve collection problems.
Collections Officer
Sunshine Finance Ltd.
Nassau
06.2010 - 07.2013
- Phone calls to delinquent customers to establish a repayment scheduling, negotiate payment plans.
- Analyze individual accounts for re-structuring.
- Answer customer queries on account reconciliation etc.
- Fields calls where necessary.
- Legal action.
- Establish proper repossessions policies.
- Force sale.
- Manage over 25 calls per day to reduce outstanding delinquency by 10%.
Education
Associate of Arts - Accounting And Business Management
COLLEGE OF THE BAHAMAS
NASSAU04.1990
High School Diploma -
R.M. BAILEY Sr. HIGH
NASSAU06.1989
Skills
- Proficiency in SAP
- Employee Training Oversight
- Credit Accounts
- Terms Review and Enforcement
- Analytical reasoning
- Skip Tracing investigations
- Ethical approach
- Account Reconciliation
Timeline
Collections Account Manager
Financial One Ltd.
07.2013 - Current
Collections Officer
Sunshine Finance Ltd.
06.2010 - 07.2013
Associate of Arts - Accounting And Business Management
COLLEGE OF THE BAHAMAS
High School Diploma -
R.M. BAILEY Sr. HIGH
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