Kervisa Rolle
Nassau
Summary
Accomplished worker with a proven track record of, enhancing client relationships and fostering team growth. Expert in staff training and development, demonstrating exceptional teamwork, leadership, and problem-solving abilities. Achieved significant improvements in account management and employee performance, ensuring operational excellence and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Accounts Team Lead
Mrs. Ferguson
04.2023 - Current
- Mentored junior team members, fostering professional growth and development within the department.
- Enhanced client relationships by providing exceptional account management and problem-solving skills.
- Partnered with account team director to drive long-term account planning, growth, and success.
- Contributed ideas to concept development, strategic planning, and business operations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Cashier
Ms. Alexander
03.2020 - 04.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Sales Associate
Mrs. Campbell
12.2019 - 01.2020
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
High School Diploma -
Doris Johnson Senior High
Prince Charles Drive06.2019
Skills
Staff Training and Development
Teamwork and Collaboration
Time Management
Problem-solving abilities
Reliability
Excellent Communication
Team Leadership
Timeline
Accounts Team Lead
Mrs. Ferguson
04.2023 - Current
Cashier
Ms. Alexander
03.2020 - 04.2023
Sales Associate
Mrs. Campbell
12.2019 - 01.2020
High School Diploma -
Doris Johnson Senior High
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