Keshia Tinker
Nassau
Summary
Professional Secretary with over 12 years of experience managing daily administrative support tasks and operations in High school system. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Secretary
Bahamas Academy
09.2011 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Talk with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Cashier
Cyberjack/Electrojack
11.2001 - 08.2011
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Bank Clerk
Citibank
06.1999 - 11.2001
- Maintained accurate records of customer transactions in line with bank procedures.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Collection department where i was in charge of Repressions of cars from delinquent customers.
- Transit department inputting customers transactions to their accounts using ECSA to input credit card payment, NCR inputting withdraw and deposit, LA inputting micro and loans payment.
Education
No Degree - Computers
Bahamas Academy Contuining Education
Wolf Road06.1993
High School Diploma -
C.R.Walker
Blue Hill Road06.1992
Skills
Multitasking and Time Management
- Transcribing Information
- Database Maintenance
- Computers and Technology
- Vendor Relations Skills
- Call Forwarding
- File Management
- Reading Comprehension
- Microsoft Publisher
- File Systems Management
- Filing Experience
- Managing Purchasing Activities
- Office Equipment Operation
- Interoffice Communications
- Equipment and Instrument Sterilizatoin
- Office Supplies and Inventory
- Customer Relations and Communications
- Multi-Line Phone Systems
- Verbal and Written Communication
- Microsoft Office
- Running Errands
- Time Management
- Set Appointments
- Executive Calendars
- Database and Client Management Systems
- Digital File Management
- Inventory Purchasing
- Electronic and Paper Filing
- Transcribe Letters
Certification
Heartsaver First Aid CPR AED
Date Issue: 17 Aug. 2022
Training Center: Doctors Hospital Health System
- Microsoft Offices2016, Word, Excel, Power Point Cyber Tech Career Collage - December 2021
- Customer Service, Bahama Host - 2019
Timeline
Secretary
Bahamas Academy
09.2011 - Current
Cashier
Cyberjack/Electrojack
11.2001 - 08.2011
Bank Clerk
Citibank
06.1999 - 11.2001
No Degree - Computers
Bahamas Academy Contuining Education
High School Diploma -
C.R.Walker
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