Keva Mckenzie
Andros
Summary
Proven leader in supply chain and customer service, excelling in inventory management and effective communication. At Amentum, optimized material flow and enhanced team performance through comprehensive training. Demonstrated ability to increase customer loyalty and efficiently manage resources, showcasing strong documentation skills and a commitment to safety and satisfaction.
Overview
10
10
years of professional experience
Work History
Store Material Coordinator
Amentum
09.2023 - Current
- Managed receiving operations and proper storage of incoming materials.
- Facilitated clear communication between departments regarding material needs and availability.
- Managed hazardous materials according to safety regulations, ensuring a safe work environment for all employees.
- Optimized material flow by implementing efficient inventory management systems.
- Trained new team members on proper procedures for handling, storing, and organizing materials within the facility.
- Created detailed reports on material usage, assisting management in making informed decisions about resource allocation.
- Maintained accurate records, enabling better tracking and forecasting of material requirements.
Cashier Team Lead
Amentum
09.2023 - 06.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Increased customer loyalty and retention.
- Quickly and accurately counted drawers at start and end of each shift.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
Bartender Supervisor
Sammy's Bar & Grill
03.2016 - 04.2019
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Increased overall revenue with creative drink promotions and themed events.
- Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
- Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
Waitress Trainee
Kamalame Cay
03.2015 - 12.2015
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Education
Central Andros High
Love Hill , Andros 06.2015
Skills
- Inventory Counts
- Communication abilities
- Shipping coordination
- Documentation skills
- Shipment Preparation
- Receiving coordination
Accomplishments
- Handled cashier duties, provided excellent customer service, resolved customer complaints and inquiries.
- Operated POS while maintaining cash-draw accuracy. Opened and closed the registers and monitored cash limits.
- Stocked merchandise, implemented customer service strategies, maintained high level of product knowledge
- Inventory management, time management, attention to details, excellent communication & problem solving.
Languages
Spanish
Intermediate (B1)
French
Beginner (A1)
Timeline
Store Material Coordinator
Amentum
09.2023 - Current
Cashier Team Lead
Amentum
09.2023 - 06.2024
Bartender Supervisor
Sammy's Bar & Grill
03.2016 - 04.2019
Waitress Trainee
Kamalame Cay
03.2015 - 12.2015
Central Andros High
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