Kevinique Adams
Village Road #70 , Nassau
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
3
3
Certification
Work History
Call Center Agent
The Atlantis
05.2022 - Current
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Receptionist
University of The Bahamas Accounts Payable
06.2019 - 08.2019
- Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to personnel
- Operated telephone switchboard to answer, screen, and forward calls, providing information, taking messages, and scheduling appointments
- Greeted persons entering the establishment, determined nature and purpose of visit, and provided directions to specific destinations
- Supported customers with prompt answers and personalized support for both callers and visitors
Cashier
Super Value
12.2021 - 03.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Bachelor of Arts - Psychology
University Of The Bahamas
New Providence, The Bahamas05.2026
High School Diploma -
Huntley Christie High School
North Andros, The Bahamas06.2020
Skills
- Microsoft Office
- Basic Bookkeeping
- Documentation
- Professional demeanor
- Telephone Etiquette
- Customer service skills
- Data Entry
- Problem-Solving Skills
- Clerical Support
- Live chat Messaging
- Invoicing and Billing
Certification
Certified Guest Service Professional recognized by the American Hotel and Lodging Association
Certified In the Heart of Hospitality by Kennedy Training Network Inc.
Certified in Psychological First Aid (PFA) in Disaster Management by PAHO
Work Preference
Work Location
RemoteImportant To Me
Career advancementPaid sick leavePaid time offWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Call Center Agent
The Atlantis
05.2022 - Current
Cashier
Super Value
12.2021 - 03.2022
Receptionist
University of The Bahamas Accounts Payable
06.2019 - 08.2019
Bachelor of Arts - Psychology
University Of The Bahamas
High School Diploma -
Huntley Christie High School
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