Khadijah O.S. Cash
Nassau
Summary
Motivated and dedicated team player with extensive customer service experience seeking a position in a people-oriented organization. Solid background in medical office administration, adept at efficiently managing patient appointments, medical records, and front-desk operations to ensure seamless workflow and utmost patient satisfaction. Proven ability to handle high-volume phone calls while maintaining strict confidentiality. Experienced in delivering exceptional patient care and support to drive corporate success.
Overview
13
13
years of professional experience
Work History
Medical Receptionist/Office Medical Biller
Juno Centre For Women
03.2022 - 03.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Email, fax, scanned in documentation.
- scanned in all invoices into quickbooks, medication and laboratory blood work.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Prepare and submit insurance claim in eclinicals accurately in a timely manner.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Verify patient eligibility for medical services and their coverage.
- Address claim denials by investigating discrepancies and resubmitting corrected claims, if and when need be.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Answer patients billing and insurance coverage queries.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Patient Care Assistant
Sandilands Rehabilitation Centre
07.2014 - 08.2014
- Performs direct nursing tasks including vital signs, assisting with activities of daily living and hygiene needs, and obtaining certain specimens
- Charts observations and activities, reporting pertinent changes in the patient's condition.
- Participates in follow-up activities and tracking clients, schedules appointments and performs other related tasks
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Delivered high-quality care to patients.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Receptionist
Bahamas Co League & Insurance
07.2013 - 08.2013
- Preparation of Correspondence to Corporate Customers
- Organize and maintain file records and database
- Ordering and maintaining stationery and equipment
- Answer the telephone, send & receive e-mail, memos, etc
Assistant Secretary/Summer Student
Family Guardian
07.2012 - 08.2012
- Filing all Important Documents
- Answering and forwarding phone calls
- Switch Board
- Key-in info into computerized system
- Organize files and place in numeral order
- Meeting and greeting clients
- Prepare insurance policy
Education
High School Diploma -
Int Institute For Health Care Professionals
Nassau07-2014
Skills
- Skilled in Microsoft Office applications, including Word and Excel
- Customer service expertise
- Reception management
- Professional telephone communication
- Efficient appointment management
- Office management
- Patient intake management
- Microsoft office
- Insurance eligibility verification
- Accounts receivable management
- Medical billing
- Electronic medical records
- Medical office administration
- Inventory oversight
- Petty cash management
- Collaboration and teamwork
- Time management
- Critical thinking
- Patient eligibility requirements
- CPR certified
- Basic life support for health care providers (BLS)
- Invoice processing
Cover Letter
Dear Sir/Madam, Please accept this as my formal application for employment. Initially, I am a very eager young lady who is interested and enthusiastic about becoming a part of your establishment. If this opportunity is possible, I would greatly welcome it. I am hard working with strong work ethics, Honest, Dependable and a Goal Oriented individual. If given the opportunity to expand my horizon, I will do my endeavor best to obtain and acquire all of the tasks and responsibilities that goes along with the position so desired, also with additional needed experience. I am also punctual and personable and always anxious in pursuing new and confronting challenges., Please give me the opportunity to express my performance., Enclosed is a copy of my resume. I am available for an interview at your convenience. Your consideration would be greatly appreciated as I eagerly await a response from you. Thank you for taking the time to review my resume., Respectfully Yours, Khadijah Cash
Timeline
Medical Receptionist/Office Medical Biller
Juno Centre For Women
03.2022 - 03.2025
Patient Care Assistant
Sandilands Rehabilitation Centre
07.2014 - 08.2014
Receptionist
Bahamas Co League & Insurance
07.2013 - 08.2013
Assistant Secretary/Summer Student
Family Guardian
07.2012 - 08.2012
High School Diploma -
Int Institute For Health Care Professionals
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