Kimberly Pratt
Nassau
Summary
I am a mature, positive and hardworking individual, who always strives to achieve the highest standard possible, at any given task. In my previous role, I have demonstrated the ability to work under intense pressure, sell products and services to customers from all backgrounds, handle customer complaints and solve problematic situations as and when they arose. I am energetic and ambitious, I have developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I am excellent in working with others to achieve a certain objective on time and with excellence.
Overview
25
25
years of professional experience
Work History
OFFICE MANAGER
Delaire Marketing & Consultants
05.2011 - 04.2024
- Develop and execute comprehensive marketing strategies and campaigns that align with the company's goals and objectives
- Lead, mentor and manage a high performing team of professionals, fostering a collaborative and result driven work environment
- Ensure brand consistency and updated product software to provide a more efficient revenue generation stream
- Ensure staff payrolls were correct and on time, process customers payment
- Assisted in office filing and monitor property surveillance.
Lead Cash Representative
Bank of America
01.2005 - 06.2010
- (a) Audit commercial customer deposits (b) Maintain a productivity goal of 11,000 bills per hour (c) Handle a minimum of $1 million per day (d) Prepare money for cash orders and shipment to the Federal Reserve (e) Work closely with management to create a positive work environment.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Location Manager
Miami Check Cashing USA
09.1999 - 04.2005
- (a) Cash a variety of checks for customers (b) Verify customer information (c) Took steps to protect against fraudulent activity (d) Received utility payments and executed Western Union and Money Gram transactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Miccosukee Casino
01.1999 - 11.1999
- (a) Counting and exchanging customer's winnings from chips to cash (b) Maintain accurate accounting practices (c) Answer customer questions and promote casino activities while exhibiting good customer service to clients.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Tammy Taylor Nails Acrylic Course - Cosmetology
BTVI
Nassau, NP01.2018
High School Diploma -
Miami Northwestern Senior High
Miami06.1993
Skills
- Public Relations
- Leadership
- Effective Communication
- Critical Thinking
- Customer Service
- Office Management
- Organizational Skills
- Billing
- Inventory Control
- Employee Supervision
- Excellent multi-tasking ability
- Payroll Processing
Languages
English
Awards
- Consistent Perfect Attendance Award, 2008
- Certificate of Merit for Community Service Award, 2007
References
- Tanya Mackey-Pratt, 242 357-7122
- Tecoya Curry, 242 449-7005
- Keisa Rolle, 242 828-4721
Timeline
OFFICE MANAGER
Delaire Marketing & Consultants
05.2011 - 04.2024
Lead Cash Representative
Bank of America
01.2005 - 06.2010
Location Manager
Miami Check Cashing USA
09.1999 - 04.2005
Cashier
Miccosukee Casino
01.1999 - 11.1999
Tammy Taylor Nails Acrylic Course - Cosmetology
BTVI
High School Diploma -
Miami Northwestern Senior High
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