KIMBERLY PRATT
Nassau,NP
Summary
Dedicated and reliable customer service representative with a proven track record of establishing rapport with clients. Skilled in maintaining customer satisfaction and contributing to company success. Strong team player with a positive attitude.
Overview
25
25
years of professional experience
Work History
OFFICE MANAGER
Delaire Marketing & Consultants
Nassau, Bahamas
05.2011 - 04.2024
- Develop and execute comprehensive marketing strategies and campaigns that align with the company's goals and objectives
- Lead, mentor and manage a high performing team of professionals, fostering a collaborative and result driven work environment
- Ensure brand consistency and updated product software to provide a more efficient revenue generation stream
- Ensure staff payrolls were correct and on time, process customers payment
- Assisted in office filing and monitor property surveillance
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
Lead Cash Representative
Bank of America
Hialeah, USA
01.2005 - 06.2010
- (a) Audit commercial customer deposits (b) Maintain a productivity goal of 11,000 bills per hour (c) Handle a minimum of $1 million per day (d) Prepare money for cash orders and shipment to the Federal Reserve (e) Work closely with management to create a positive work environment
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business
- Provided customer service by answering product and service related questions.
Location Manager
Miami Check Cashing USA
Miami, USA
09.1999 - 04.2005
- (a) Cash a variety of checks for customers (b) Verify customer information (c) Took steps to protect against fraudulent activity (d) Received utility payments and executed Western Union and Money Gram transactions
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
Education
Acrylic Course - Cosmetology
BTVI
Nassau, NP01.2018
High School Diploma -
Miami Northwestern Senior High
Miami, FloridaSkills
- Public Relations
- Leadership
- Effective Communication
- Critical Thinking
- Customer Service
- Office Management
- Organizational Skills
- Team Supervision
- Administrative Support
- Bookkeeping
- Data Entry
- Expense Reporting
- Financial Tracking
- Scheduling
- Credit and collections
- Training and coaching
- Employee Training
- Account Reconciliation
- Office Administration
- Payroll and budgeting
- Clerical Support
- Billing
- Inventory Control
- Employee Supervision
- Excellent multi-tasking ability
- Payroll Processing
- Workforce Management
Websites
References
- Tanya Mackey-Pratt, 242 357-7122
- Kesha McPhee 242-422-1671
- Keisa Rolle, 242 828-4721
Awards
- Consistent Perfect Attendance Award, 2008
- Certificate of Merit for Community Service Award, 2007
Languages
English
Timeline
OFFICE MANAGER
Delaire Marketing & Consultants
05.2011 - 04.2024
Lead Cash Representative
Bank of America
01.2005 - 06.2010
Location Manager
Miami Check Cashing USA
09.1999 - 04.2005
Acrylic Course - Cosmetology
BTVI
High School Diploma -
Miami Northwestern Senior High
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