KIRISSA D. ROLLE
Summary
As being experienced in the past positions held as a sales representative, cashier, barista, lifeguard, pharmacy assistant, and clinical clerk, the advertisement for your position/ program sparked my interest in the company. During the review of your the broadcasted position and requirements, I was thrilled to find my qualifications and personal strengths align with your needs and mission. I bring a comprehensive set of skills that I believe will be an asset to your company. During my previous job roles. I honored my abilities of communication and paying attention to detail, forming a foundation for the position. My communication, people-centric nature, and compassion have granted me great customer service skills. I am excited to contribute my talents and proficiency in organization toward the team. As an engaging communicator with a proven track record in computer literacy, food preparation and many of my other acquired skills. The focus on building strong professional relationships has also been a beneficial asset throughout my career. I am available for the position day or night shifts. Monday through Saturday and occasionally Sunday, depending on your specific needs. Please review my enclosed resume for Thank you for your time and consideration of my candidacy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Clerk
South Beach Clinic
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Completed clerical tasks such as filing, copying, and distributing mail.
Pharmacy Assistant
Oliver Prescription Pharmacy Centre
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacy staff with preparing medications and filling orders.
- Merchandised over-the-counter goods and rotated stock.
- Counted and labeled prescriptions with correct item and quantity.
- Updated computer system with current customer, payment and inventory information.
- Supported operations with filing, copying and faxing.
- Completed and filed documentation for insurance, store and liability purposes.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
Office Associate
Police Headquarters (insurance)
- Interacted with customers by phone, email, or in-person to provide information.
- Responded to inquiries from callers seeking information.
- Provided clerical support, addressing routine, and special requirements.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized, stored and retrieved files to enhance daily operations and support customer needs.
- Managed smooth processing of insurance paperwork to support office productivity.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Lifeguard
Bahamar
07.2021 - 04.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Educated patrons on safety protocols and enforced safety rules.
- Inspected pools and pools areas for adherence to safety protocols.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
Barista
Starbucks
11.2019 - 06.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Customer Service Associate
Fashion Avenue
02.2018 - 08.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to enter orders, process payments and issue receipts.
Education
No Degree - Therapeutic Recreation
Seneca College
No Degree - Biochemistry
University of The Bahamas
High School Diploma -
Jordan Prince William High School
06.2017
Skills
- Keyboarding Skills
- Communication & Organizational Skills
- Food and Nutrition
- Brewing coffee/ Cooking/ Food Preparation
- Telephone Reception
- Team Collaboration
- Office Supplies and Inventory
- Medical Office Support Expertise
- Office Management
- Microsoft Office
- POS Inventory System Operation
Accomplishments
- Member of Sigma Gamma Rho Sorority Rhoer's Club
- Volleyball Player
- Prefect (2013)
- Honor Roll ( 2011-2015) (2019-2020)
Certification
CPR
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You are going to make it, trust me!
Timeline
Lifeguard
Bahamar
07.2021 - 04.2022
Barista
Starbucks
11.2019 - 06.2020
Customer Service Associate
Fashion Avenue
02.2018 - 08.2018
Office Clerk
South Beach Clinic
Pharmacy Assistant
Oliver Prescription Pharmacy Centre
Office Associate
Police Headquarters (insurance)
No Degree - Therapeutic Recreation
Seneca College
No Degree - Biochemistry
University of The Bahamas
High School Diploma -
Jordan Prince William High School
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