Kirsten Sweeting
Sandygrove Lane
Summary
To obtain a challenging position, with the opportunity for growth, and contribute to the efficiency of the operation with the use of management skills, while meeting and exceeding company expectations.
Extensive background in customer service and business development, including sales, marketing, and promotions. Maintain excellent communication skills; maintain positive customer relations and developed rapport with staff in high-volume, fast-paced operations. Diplomatically resolved customers complaints on as-needed basis. Accomplish tasks/goals in an organized, efficient manner with an attitude of pride, sensitivity, and self-discipline. Ability to follow instructions well and make decisions with no supervision. Goal-oriented individual with strong leadership capabilities. Maintained all record-keeping procedures without error. Delegated responsibilities to employees to meet company’s expectations. Interacts diplomatically with diverse clientele and communicates comfortably and confidently over the telephone and in person and resolve customer complaints on as needed basis. Manager on Duty.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
MANAGER
TOMS CLUB MARGE
QUAKOO STREET , NASSAU
01.2021 - Current
- Schedule staff
- Supervise workload during shift
- Maintain working relations & communication with all customers and staff
- Resolve guest problems quickly, efficiently & courteously
- Review & complete daily & monthly reports
- Check daily in & outs & verify cash daily
- Uphold to commitment to Hospitality
- Ensure that employees are always attentive, friendly, helpful, and courteous to all guest managers & employees.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons
MANAGER of OPERATION
BARAATERRE BONEFISH LODGE RESTAURANT & BAR
09.2015 - 12.2020
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Weekly schedule preparation.
- Time management
- Payroll
- Accounts payable and receivable
- Invoicing
GOLF & TRANSPORTATION ADMINISTRATIVE MANAGER
SANDALS EMERALD BAY
07.2012 - 08.2015
- Attend all meetings & take minutes
- Coordinate preparers for all company vehicles and golf equipment
- Accounts payable for all outside vendors
- Order all golf and transportation related parts & tools
- Respond to inquiries
- Ensure that all golf and company vehicles and equipment’s are current with insurance and licensing
- Prepare weekly schedules.
- Completed bi-weekly payroll for 80 employees
- Supervised staff and delegated tasks to maintain positive, productive administrative operations
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships
PHOTO SHOP SUPERVISOR
SANDALS EMERALD BAY
06.2010 - 07.2015
- Assist with compilation of reports (daily, weekly, monthly etc.)
- Assist with ongoing site training and processing changes within designated sites
- Prepare weekly Payroll & commission reports
- Monthly Inventory responsible for overseeing goods owned by company.
- Streamlined operations through effective employee scheduling and task delegation.
- Assisted in visual merchandising efforts, creating appealing displays that showcased products effectively.
- Checked incoming orders and organized new stock
- Streamlined operations through effective employee scheduling and task delegation
- Enhanced customer satisfaction by ensuring prompt resolution of complaints and inquiries
- Managed inventory control, cash control, and store opening and closing procedures
ASSISTANT RESTAURANT MANAGER
PALLAPA BAR & GRILL, GRAND ISLE RESORTS
01.2005 - 06.2011
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Managed staff schedules and maintained adequate coverage for all shifts.
POOL ATTENDANT /RESTAURANT SERVER
FOURSEASONS RESORT @ EMERALD BAY
04.2002 - 11.2005
- Assist supervisor with purchasing of new products
- Restock concession items daily
- Maintain cleanliness in office and around the pool
- Greet guests and assist with the difficulties during set up
- Open and close during normal operation hours
- Maintain a friendly, welcoming attitude with guests
- Perform other duties as assigned.
- Facilitated swift responses to incidents or accidents by communicating efficiently with team members and management.
- Managed inventory of pool equipment and supplies, maintaining adequate stock levels at all times.
- Moved umbrellas and lounge chairs at request of guests.
- Checked side duty list for opening and closing procedures.
Education
Diploma -
Hallandale High
Hallandale, FLNursing Assistant -
Bell Quality Health Institute
01.1999 - 04.2002
Master Class Graduate
01.2011 - 03.2011
Certified Travel Specialist
01.2011 - 07.2011
Manager On Duty Training
11.2012 - 03.2013
Skills
Microsoft Office
Timeline
MANAGER
TOMS CLUB MARGE
01.2021 - Current
MANAGER of OPERATION
BARAATERRE BONEFISH LODGE RESTAURANT & BAR
09.2015 - 12.2020
Manager On Duty Training
11.2012 - 03.2013
GOLF & TRANSPORTATION ADMINISTRATIVE MANAGER
SANDALS EMERALD BAY
07.2012 - 08.2015
Master Class Graduate
01.2011 - 03.2011
Certified Travel Specialist
01.2011 - 07.2011
PHOTO SHOP SUPERVISOR
SANDALS EMERALD BAY
06.2010 - 07.2015
ASSISTANT RESTAURANT MANAGER
PALLAPA BAR & GRILL, GRAND ISLE RESORTS
01.2005 - 06.2011
POOL ATTENDANT /RESTAURANT SERVER
FOURSEASONS RESORT @ EMERALD BAY
04.2002 - 11.2005
Nursing Assistant -
Bell Quality Health Institute
01.1999 - 04.2002
Diploma -
Hallandale High
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