Summary
Overview
Work History
Education
Skills
Timeline

KRISTIN THOMPSON

Nassau,NP

Summary

Talented leader offering skills and knowledge that was developed over the years. Focused on driving employee performance, achieving team goals and delivering consistent, on-time project completion. Strong builder of team vision to meet benchmarks in quality and service.

Overview

6
6
years of professional experience

Work History

Customer Care Rep

BANK OF THE BAHAMAS LIMITED
Nassau, NP
11.2020 - Current
  • Answered calls from customers that needed assistance with: Card balances, online banking, card activation, fraud monitoring, customer queries, verified transfers.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Teller

BANK OF THE BAHAMAS LIMITED
Nassau, NP
01.2018 - 11.2020
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Executed wire transfers, stop payments and account transfers.

Concierge

BANK OF THE BAHAMAS LIMITED
Nassau, NP
01.2017 - 01.2018
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Sales/ Office Assistant

SWITCHA BAHAMAS
Nassau, NP
05.2015 - 05.2016
  • Interacted with customers by phone, email or in-person to provide information.
  • Delivered clerical support by handling range of routine and special requirements.
  • Executed record filing system to improve document organization and management.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Informed and supported business leaders through consistent communication and administrative support duties.

Education

Bachelor of Arts - Business Management

University of The Bahamas, Nassau, NP
05.2015

Skills

  • Customer care
  • Customer Relationship Management
  • Complaint resolution
  • Professional telephone demeanor
  • Key holder experience
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Flexible and Adaptable

Timeline

Customer Care Rep - BANK OF THE BAHAMAS LIMITED
11.2020 - Current
Teller - BANK OF THE BAHAMAS LIMITED
01.2018 - 11.2020
Concierge - BANK OF THE BAHAMAS LIMITED
01.2017 - 01.2018
Sales/ Office Assistant - SWITCHA BAHAMAS
05.2015 - 05.2016
University of The Bahamas - Bachelor of Arts, Business Management
KRISTIN THOMPSON