KRISTIN THOMPSON
Nassau,NP
Summary
Talented leader offering skills and knowledge that was developed over the years. Focused on driving employee performance, achieving team goals and delivering consistent, on-time project completion. Strong builder of team vision to meet benchmarks in quality and service.
Overview
6
6
years of professional experience
Work History
Customer Care Rep
BANK OF THE BAHAMAS LIMITED
Nassau, NP
11.2020 - Current
- Answered calls from customers that needed assistance with: Card balances, online banking, card activation, fraud monitoring, customer queries, verified transfers.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Teller
BANK OF THE BAHAMAS LIMITED
Nassau, NP
01.2018 - 11.2020
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Executed wire transfers, stop payments and account transfers.
Concierge
BANK OF THE BAHAMAS LIMITED
Nassau, NP
01.2017 - 01.2018
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Sales/ Office Assistant
SWITCHA BAHAMAS
Nassau, NP
05.2015 - 05.2016
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Informed and supported business leaders through consistent communication and administrative support duties.
Education
Bachelor of Arts - Business Management
05.2015
Skills
- Customer care
- Customer Relationship Management
- Complaint resolution
- Professional telephone demeanor
- Key holder experience
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Multitasking Abilities
- Flexible and Adaptable
Timeline
Customer Care Rep - BANK OF THE BAHAMAS LIMITED
11.2020 - Current
Teller - BANK OF THE BAHAMAS LIMITED
01.2018 - 11.2020
Concierge - BANK OF THE BAHAMAS LIMITED
01.2017 - 01.2018
Sales/ Office Assistant - SWITCHA BAHAMAS
05.2015 - 05.2016
University of The Bahamas - Bachelor of Arts, Business Management