Kymberlee Moss
Summary
Dynamic and professional individual with a strong leadership background and extensive customer service experience. Seeking to utilize expertise in a people-oriented organization. Demonstrated ability to enhance team performance and drive customer satisfaction through effective communication and problem-solving skills. Committed to embracing new challenges that foster personal and professional growth.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Advertere Marketing
09.2024 - Current
- Ensure that all advertisements, contracts, and invoices are kept in accurate records
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Streamlined physical and electronic documentation processes and maintained records of contracts and invoices
- Handled customer queries and responded to emails promptly.
- Oversee handling of deposits.
Supervisor
Frick & Frack Eatery
01.2022 - 01.2024
- Processed transactions efficiently.
- Ensured customer satisfaction through attentive service.
- Communicated regularly with customers to gain insights into their needs
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Administrative Assistant/Head Cashier/Waitress
Merport Bistro
01.2017 - 01.2021
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.
- Managed confidential documents of customer charge accounts based on established protocol.
Assistant Manager
Molly Malones Irish Pub Eatery
01.2014 - 06.2019
- Processed transactions efficiently.
- Ensured customer satisfaction through attentive service.
- Communicated regularly with customers to gain insights into their needs
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Front Desk Clerk
BTVI (Summer Student)
07.2011 - 08.2011
- Answered incoming calls and directed them to the appropriate personnel.
- Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Education
High School Diploma -
Jack Hayward High School
06-2012
Graduate Certificate -
Hugh Campbell Primary
06-2006
Skills
- Customer service
- Training and mentoring
- Positive attitude
- Strong multitasking
- Team motivation
- Hospitality services
Awards
- Spelling Bee, 2005
- Prefect, 2005, 2010-2012
- Honor Roll, 2010-2012
- Bahama Host Certified
- Spanish Student of Excellence, 2010, 2011, 2012
- Jack Hayward High School Diploma in Hospitality & Tourism, 2012
- Technical Cadet Corp Program (Most Improved Student), 2012
- Marco City Youth Leadership Program With Zhivargo Laing
Timeline
Administrative Assistant
Advertere Marketing
09.2024 - Current
Supervisor
Frick & Frack Eatery
01.2022 - 01.2024
Administrative Assistant/Head Cashier/Waitress
Merport Bistro
01.2017 - 01.2021
Assistant Manager
Molly Malones Irish Pub Eatery
01.2014 - 06.2019
Front Desk Clerk
BTVI (Summer Student)
07.2011 - 08.2011
High School Diploma -
Jack Hayward High School
Graduate Certificate -
Hugh Campbell Primary
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