La-Preea Major

• Receiving calls, emails, and texts relating to updating the HELM system

• Gathers and sorts through operational information to dispatch to necessary parties.

• Equipment (containers, chassis, flatbeds, flat racks) tracking. Maintenance assignment in HELM / Tag-in/Tag-out in Compass.

• Conducts frequent field inspections as it pertains to equipment and logs findings into HELM for follow-up by the responsible department head.

• Conduct daily equipment checks at Potter’s Cay along with a Port Department representative and verify invoices related to equipment in the area.

• Maintain or assist in maintaining files and records; receive and process information according to established guidelines and procedures.

• Assist with the day-to-day management and all reporting as it pertains to the operation.

• Assist with closing out open items in the HELM system as directed by department leads.

• Tracks equipment to monitor damage, limit demurrage, and increase on-time performance.

• Reviews HELM entries to ensure entries are coded and worded properly.

• Uses knowledge of the operation to identify responsible parties to close out various tasks in the HELM system.

• Participate in training others in the use of HELM.

• Identifies opportunities for process and communication improvement to enhance the efficiency of operation.

• Liaise between departments and other crew members to resolve any issues or concerns that arise.

• Monitors requests that are sent to be entered into the HELM system.

•Daily / Monthly Report

• Performs all other related duties as assigned

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for a vital company.
• Preparation of loading guide, manifests, and BOL.
• Equipment tracking and scheduling maintenance.
• Tracking and documentation of LCL cargo and vehicles.
• Billing
• Cash handling and credit card payments, balance.
• Preparation of invoices.
• Account reconciliation.
• Assist with the day-to-day management, and all reporting, as it pertains to the operation.
• Liaise between departments and other crew members to resolve any issues.
• Maintain or assist in maintaining files and records; receive and process information according to established guidelines and procedures.
• Monthly budgets, revenue, and expenses.
• Record management.
• Payroll

•Liaise with suppliers to ensure and maintain adequate levels of petroleum and supplies.

•Maintained personal and professional contact rapport with clients & guests for future services

•Perform fuel dock functions including dispensing fuel to yachts & boats , cash & credit card handling , complied end of day reports , reconciling accounts , initiated & reviewed purchase orders .

•Assisting with the berthing of boat in marina slips & casting off upon departure .

•Ensure the delivery of packages.

•Transport customer & guests on golf cart.

•Check guests in/out upon arrival & departure.

•Cash & creditcard handling.

•Problem solving.

•Assigning slip assignments.

•Answering the phone / VHF radio

•Emailing clients booking reservations .

•Sending out bill payments & wires .

•Daily slip allocation report .

• Greeted and assisted all customers in a timely, polite, and kind manner.

•Answered general questions and provided correct gate, flight arrival and departure information.

• Assisted passengers with check-in, ticketing modifications, re-booking of tineraries, and special service requirements.

•Escorted passengers to and from aircraft and board flights.

• Performed cash handling