Hi, I’m
LAKRISTA STRACHAN
Marsh Harbour
Summary
Determined, focused, and efficient individual with a strong desire to contribute interpersonal and customer service skills, professionalism, and a positive attitude as a valuable team member within your esteemed organization. Proven track record of delivering exceptional customer experiences and maintaining strong relationships. Committed to providing outstanding service and exceeding expectations. Seeking an opportunity to leverage abilities in a collaborative environment to make a meaningful impact and contribute to team success.
Overview
20
years of professional experience
1
Certification
Work History
The Abaco Sporting Club Ltd.
Kids Club Coordinator
06.2022 - Current
Job overview
- Defined guidelines for effective Kids Program.
- Plan and implement daily activities
- Supervise and entertain children 2-10 years
- Guided and aided group during diverse recreational tasks.
- Supervised operations to ensure safety and prevent accidents.
- Maintained a clean and organized environment for childcare.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
Macfit360 Fitness & Performance Center
Assistant Manager of Operations
08.2018 - 08.2022
Job overview
- Collaborated with owners to facilitate policy and procedure implementation.
- Conducted reviews and updates of gym's procedural standards.
- Adhered to organizational guidelines for customer interactions, maintaining high standards of care.
- Created and executed innovative marketing strategies.
- Enhanced Corporate and Group Membership program.
- Directed team performance and coordinated daily schedules.
- Evaluated departmental revenue and budgets.
- Oversaw inventory control, storage solutions and purchasing operations.
- Collaborated with Manager on the development, implementation, and maintenance of wellbeing services.
- Post Covid Return- Short term Contract
- January 2021-August 2022
- Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
- Conducted regular performance evaluations for staff, providing constructive feedback and opportunities for professional growth.
- Boosted membership sales by implementing targeted marketing strategies and hosting open house events.
- Evaluated existing equipment and made recommendations regarding new purchases or repairs.
- Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
- Established partnerships with local businesses to offer exclusive discounts or services for gym members.
- Maintained clean and safe facilities by enforcing strict health guidelines, reducing injury rates among clients.
Rosewood Baha Mar
On Call Wellness Instructor
08.2016 - 03.2022
Job overview
- Conducted regular yoga sessions.
- Facilitated training for private as well as group settings.
- Collaborated effectively in planning and organizing Health & Wellness activities.
- Developed comprehensive wellness plans catering to guest and staff well-being.
- Organized schedules for comprehensive group fitness programs.
- Facilitated open communication channels within the organization regarding wellness goals and progress updates, maintaining transparency and accountability among all stakeholders involved in the process.
- Managed health fair activities to expose customers to health and wellness businesses.
- Coordinated team-building activities focused on physical activity, fostering camaraderie among coworkers while promoting active lifestyles.
- Implemented stress management techniques into daily routines, teaching employees effective coping strategies for work-related pressures.
Inchcape Shipping Services
Ship Agent Carnival Cruise Lines
10.2013 - 08.2016
Job overview
- Handled all port-related issues involving crew and guests.
- Managed scheduling and logistics for crew member activities in the dry dock period.
- Processed official documents ensuring seamless vessel services.
- Processed visa permit applications for clients.
- Oversaw the transfer of materials and processed maintenance needs for vessels.
- Interacted with government officials regarding vessel issues.
- Utilized advanced problem-solving skills when addressing complex guest situations that required unique solutions.
- Contributed to a positive work environment by maintaining a professional demeanor and collaborative attitude within the team.
- Enhanced guest experiences by providing efficient and courteous assistance during the embarkation and disembarkation process.
Cable Bahamas
Residential Sales Rep
01.2011 - 01.2013
Job overview
- Appointed Sales Rep for Schooner Bay Abaco (Installation of Fiber Network)
- Sales and Marketing, Tele sales, Door to Door sales
- Coordinated numerous client accounts, ensuring services were delivered on time.
- Managed customer contracts, queries, and concerns
- Customer support, Promoted company products
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Dolphin Cay at the Atlantis
Marine Mammal Specialists
01.2010 - 01.2011
Job overview
- Lead trainer responsible for managing close encounter sessions and swim training.
- Executed daily feed preparations, facilitated training sessions and upheld behavioral standards.
- Documented daily summaries of animal activities.
- Engaged with arriving guests streamlining program introductions.
Cable Bahamas/ Indigo Networks
Account Specialist
01.2005 - 01.2009
Job overview
- Assisted senior management efficiently.
- Supervised correspondence for established customer profiles.
- Coordinated technician dispatch for product installations.
- Managed hardware inventory
- Spearheaded product and service advisory tasks.
- Generated comprehensive end-of-day reports.
- Handled basic troubleshooting tasks to assist with technical support.
Education
Jack Hayward HighFreeport
Environmental Science Diploma
01.2000
Skills
- Safety awareness
- Hygiene practices
- Physical fitness
- Parent communication
- Team leadership
- Decision-making
- Time management
Certification
Certified Yoga Teacher
Kids Yoga Teacher
Reiki Practioner
Timeline
Kids Club Coordinator
The Abaco Sporting Club Ltd.
06.2022 - Current
Assistant Manager of Operations
Macfit360 Fitness & Performance Center
08.2018 - 08.2022
On Call Wellness Instructor
Rosewood Baha Mar
08.2016 - 03.2022
Ship Agent Carnival Cruise Lines
Inchcape Shipping Services
10.2013 - 08.2016
Residential Sales Rep
Cable Bahamas
01.2011 - 01.2013
Marine Mammal Specialists
Dolphin Cay at the Atlantis
01.2010 - 01.2011
Account Specialist
Cable Bahamas/ Indigo Networks
01.2005 - 01.2009
Jack Hayward High
Environmental Science Diploma
Certified Yoga Teacher
Kids Yoga Teacher
Reiki Practioner
Similar Profiles
CHRISTINA KEMPCHRISTINA KEMP
Chef De Partie at Abaco ClubChef De Partie at Abaco Club
Savion BethellSavion Bethell
Restaurant Manager at The Abaco Club Winding BayRestaurant Manager at The Abaco Club Winding Bay
Jeewan KhadkaJeewan Khadka
Cook at Magpies sporting clubCook at Magpies sporting club