Lamarque Lockhart
Nassau,NP
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
28
28
years of professional experience
Work History
Casino Table Games Supervisor
Baha Mar Resort & Casino
2017.01 - Current
- Enhanced customer experience by providing exceptional service and maintaining friendly, professional demeanor at all times.
- Increased game efficiency by closely monitoring game play and addressing any issues promptly.
- Trained new table games dealers for improved performance and adherence to casino policies.
- Managed table games operations, ensuring smooth gameplay and timely resolution of disputes.
Assistant Store Manager
Commonwealth Building Supplies (CBS)
2016.01 - 2017.01
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Casino Table Games Supervisor
Baha Mar Resort & Casino
2014.01 - 2015.01
- Enhanced customer experience by providing exceptional service and maintaining friendly, professional demeanor at all times.
- Increased game efficiency by closely monitoring game play and addressing any issues promptly.
- Managed table games operations, ensuring smooth gameplay and timely resolution of disputes.
- Maintained accurate records of player transactions to ensure proper payouts and minimize errors.
- Assisted in implementation of new table games procedures, resulting in more streamlined processes.
- Developed strong relationships with guests, fostering loyalty and repeat business.
- Handled escalated customer issues professionally, achieving satisfactory resolutions for all parties involved.
- Ensured compliance with gaming regulations through vigilant supervision of dealer actions on floor.
- Oversaw area games to maintain security and compliance.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Monitored chips purchases, table inventories, and player win ratios.
District Supervisor
Paradise Games
2012.01 - 2013.01
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to management.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
Managing Partner
European Kitchens & Bathrooms
2005.01 - 2011.01
- Marketing
- Sales
- Purchasing
- Installation
- Renovations.
- Negotiated high-value contracts with clients, securing profitable partnerships for the company.
- Established and implemented business procedures and process improvements.
- Design
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
Claims Manager
General Brokers & Agents
1997.01 - 2010.01
- Implemented fraud detection measures to protect company assets and maintain regulatory compliance.
- Increased customer retention by delivering personalized attention during the claims process, addressing concerns promptly.
- Reduced claim handling costs by implementing cost-effective strategies and vendor partnerships.
- Maintained up-to-date knowledge of industry trends and regulations to ensure compliance within the department.
- Coordinated catastrophe response efforts, providing support to affected communities during natural disasters or large-scale events.
- Established a culture of excellence within the team by setting clear expectations for performance levels and providing ongoing feedback on individual progress.
- Streamlined claim processes for faster response times and increased efficiency.
- Negotiated fair settlements on behalf of the company while maintaining positive rapport with policyholders.
- Developed strong relationships with policyholders to facilitate smooth claim processing and communication.
- Improved customer satisfaction by efficiently managing property claims and ensuring timely resolutions.
- Manage up to 30 calls and up to 10 scheduled appointments daily to gather information to initiate claims process.
- Directed claims negotiations within allowable limit of $500,000.00 and supported successful litigations for advanced issues.
Caribbean Sales & Marketing Director
DataVU Ltd
1999.01 - 2003.01
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Contract Negotiations
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Supervision of Installation
- Commissioning new systems
- Client Support
- System Maintenance & Troubleshooting.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Education
Certificate - Food And Beverage Management
Allison
OnlineBusiness Development
University of Miami
Baha Mar Resort & Casino
Cable Beach, Nassau08.2014
Mendez Livingstone
Diploma in Insurance - Insurance And Risk Management
Mohawk College of Applied Arts & Technology
Hamilton, OntarioIndustrial Relations -
University of Toronto
Mississauga, OntarioOntario Secondary School Diploma -
Pickering College
Newmarket, OntarioSkills
- Leading employees
- Resolving Complaints
- Guest Relations
- Employee Supervision
- Team Leadership
- Front of House Management
- Personnel Management
- Team motivation
- Staff Supervision
- Critical Thinking
- Problem-Solving
- Relationship Building
- Delegating Assignments and Tasks
- Greeting guests
Hobbies and Interests
- Food & Beverage
- Cooking
- People
- Travel
hobbies
- Baking
- Travelling
- Meeting people from different countries
- Cooking
Timeline
Casino Table Games Supervisor
Baha Mar Resort & Casino
2017.01 - Current
Assistant Store Manager
Commonwealth Building Supplies (CBS)
2016.01 - 2017.01
Casino Table Games Supervisor
Baha Mar Resort & Casino
2014.01 - 2015.01
District Supervisor
Paradise Games
2012.01 - 2013.01
Managing Partner
European Kitchens & Bathrooms
2005.01 - 2011.01
Caribbean Sales & Marketing Director
DataVU Ltd
1999.01 - 2003.01
Claims Manager
General Brokers & Agents
1997.01 - 2010.01
Certificate - Food And Beverage Management
Allison
Business Development
University of Miami
Baha Mar Resort & Casino
Mendez Livingstone
Diploma in Insurance - Insurance And Risk Management
Mohawk College of Applied Arts & Technology
Industrial Relations -
University of Toronto
Ontario Secondary School Diploma -
Pickering College
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