Lanaria Dorsett
Nassau Bahamas
Summary
Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.
Overview
5
5
years of professional experience
Work History
Tour Representative
MAJESTIC TOURS
06.2023 - Current
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Built personal relationships with guests to promote positive experiences.
- tour groups by keeping on schedule and quickly handling issues to promote positive experiences.Managed
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
Bartender , Server and Hostess
BLUE JAYS RESTAURANT & BAR
03.2023 - 09.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
BLISSFULLY BOOZY
01.2023 - 06.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
ANTIKI FLOATING BAR & RESTAURANT
01.2023 - 03.2023
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
White Gloved Server
B & B EXECUTIVE CATERERS
01.2019 - 01.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Hospitality Course & Training
Allison Open Ed
Nassau , BH04.2023
Basic And Professional Bartending
Bar Smarts
Nassau, BH 01.2023
Skills
- Product Knowledge
- Data Entry
- Scheduling
- Menu Memorization
- Payment Processing
- Food Service
- Dining Area Maintenance
- Complaint Handling
- Event Planning
Timeline
Tour Representative
MAJESTIC TOURS
06.2023 - Current
Bartender , Server and Hostess
BLUE JAYS RESTAURANT & BAR
03.2023 - 09.2023
Bartender
BLISSFULLY BOOZY
01.2023 - 06.2023
Bartender
ANTIKI FLOATING BAR & RESTAURANT
01.2023 - 03.2023
White Gloved Server
B & B EXECUTIVE CATERERS
01.2019 - 01.2023
Hospitality Course & Training
Allison Open Ed
Basic And Professional Bartending
Bar Smarts
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