Laniqua Sands
New Providence
Summary
Detail-oriented Membership and Collections Officer with a Bachelor of Science in Biology and a minor in Chemistry, bringing a science-driven mindset to healthcare administration. Skilled in improving operational efficiency, supporting patient engagement, and applying analytical thinking to problem-solving. Passionate about the intersection of science and healthcare, with a long-term goal of contributing to clinical research and advancing integrated approaches in pathology and internal medicine. Committed to continuous learning, innovation, and driving meaningful improvements in healthcare delivery and outcomes.
Overview
6
6
years of professional experience
Work History
Membership and Collections Officer (LAMP)
Doctor’s Hospital Health Systems
10.2024 - Current
- Client Onboarding – Membership Enrollment and Confirmation
- Client Assistance and Engagement
- Payment Processing and Verification/Payment and Service Correlation
- Billing and Adjustments
- Reconciliation and Audit
- Credit Control and Account Resolution
- Membership and Financial Review/Payment Compliance Review
- Performance Reporting/Analysis
- Strategic Planning and Process Improvement
- LAMP Outreach and Promotion
- Issue Resolution
Client Services Associate and LAMP Representative (Outpatient Clinics)
Doctor’s Hospital Health Systems
08.2023 - 10.2024
- Client Onboarding – Membership Enrollment and Confirmation
- Payment Processing and Verification/Payment and Service Correlation
- Client Assistance and Engagement
- LAMP Account Administration
- LAMP Outreach and Promotion
- Patient Assistance and Engagement
- Patient Information Logging
- Patient Pre-Registration/Registration
- Clinical Appointment Scheduling
- Clinical Account Auditing
- Clinical Administrative Support
Specimen Collector
Doctor’s Hospital Health Systems
11.2021 - 05.2023
- Administer COVID-19 tests
- Processing and Resulting Covid-19 Tests
- Monitor Inventory
- Patient Information Logging into Computer/Software Program
Salesclerk
Nicole’s Beauty Supply
01.2020 - 11.2021
- Greet and Assist Customers
- Monitor Store Inventory
- Restock Inventory
- Process newly received shipments
- Suggest ways to improve sales (e.g., social media marketing, prepare merchandise and design displays)
- Ensure high levels of customer satisfaction
- Customer/Answering Service Representative
Office Assistant (Summer Internship)
CIBC First Caribbean International Bank
07.2019 - 07.2019
- Provide excellent customer service to all clients
- File/ Organize Client Documents
- Input client information into computer software program
- Customer/Answering Service Representative
- Summer Internship
Education
Bachelor of Science - Biology/Minor – Chemistry
University of The Bahamas
05.2023
National High School Diploma - undefined
C.V. Bethel Senior High School
06.2018
Skills
- Strong Written & Oral Communication
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Leadership
- Time Management & Organization
- Creativity
- Team Collaboration & Independent Work
- Scientific Research & Data Analysis
- Operational Efficiency
- Goal oriented
- Call center experience
- Payment processing
- Investigative research
- Account reconciliation
- Professionalism
- Client relationship management
- Interpersonal skills
- Work Planning & Prioritization
- Analytical & Critical thinking
- Adaptability & Flexibility
References
Dion, Hepburn, Professor
Professional Interests
Clinical Laboratory Diagnostics, Molecular Biology & Genetics, Evidence-Based Research in Healthcare, Healthcare Process Optimization, Medical Technology and Innovation in Laboratory Testing, Community Health and Wellness Outreach
Awards
Bachelor of Science – Biology/Minor-Chemistry, Dean’s/President’s List,
B.G.C.S.E – 8 (A-C), B.J.C – 8 (A-B)
Timeline
Membership and Collections Officer (LAMP)
Doctor’s Hospital Health Systems
10.2024 - Current
Client Services Associate and LAMP Representative (Outpatient Clinics)
Doctor’s Hospital Health Systems
08.2023 - 10.2024
Specimen Collector
Doctor’s Hospital Health Systems
11.2021 - 05.2023
Salesclerk
Nicole’s Beauty Supply
01.2020 - 11.2021
Office Assistant (Summer Internship)
CIBC First Caribbean International Bank
07.2019 - 07.2019
National High School Diploma - undefined
C.V. Bethel Senior High School
Bachelor of Science - Biology/Minor – Chemistry
University of The Bahamas
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