I'm a motivated professional with a strong desire to contribute to an established organization in a healthy working environment. Goal-oriented and resourceful, I aim to drive significant progress and achievement for your organization by leveraging my professional aptitudes. I'm committed to making a meaningful impact through hard work and dedication.
Overview
28
28
years of professional experience
Work History
SERVICE PROFESSIONAL III
Teachers & Salaried Workers Cooperative Credit Union Ltd.
10.2020 - Current
Analyzes customer's consumer loans and mortgages accounts to determine if they are delinquent
Communicates with customers in a professional manner while providing resolutions to their delinquent accounts
Makes phone calls, sent invoices, or emailed customers to remind them of account contracts, payment due dates, and amounts outstanding
Prepares daily and monthly reports,
Prepares repossessions, legal actions and foreclosures
Performs internal audits and teller surprise cash counts
Ensures Magistrate and Supreme Court action in dealing with delinquent accounts
Daily balancing of Treasury Log
Daily opening and closing of vault
Daily ATM count
Counting Tellers cash daily at end of day
Assist with branch opening and closing
Assist with weekly check deposit at CIBC and Insurance premium payments
Any other duty as assigned by management.
STORE MANAGER & OPERATOR (PART-TIME)
Brown’s Electric
03.2019 - 09.2020
Planned and directed the store's day-to-day operations
Established solutions to increase customer service, increase retail sales, and improve profitability
Maintained store personnel through recruiting, selecting, orienting, and training new employees
Maintained and controlled inventory to ensure the availability of goods and services
Distributed salaries to employees in a timely manner
SUPERVISOR, SPECIAL CREDIT
Commonwealth Bank Ltd.
01.2000 - 05.2015
Oversaw the collecting, researching and restructuring of delinquent consumer, mortgage and commercial accounts
Demanded debit account overdrafts (chequing accounts) and credit cards and restored customer credits, booking loans and overdrafts
Prepared daily, weekly and monthly reports, repossessions, legal actions and foreclosures
Held responsibility for any other duties as assigned by the Manager which included but was not limited to Receptionist, Accounts and Loans
CROSS-TRAINED AS LOANS, RESIDENTIAL & COMMERCIAL MORTGAGE OFFICER
Commonwealth Bank Ltd.
01.2008 - 05.2008
CROSS-TRAINED AS DATA & SECURITIES CLERK
Commonwealth Bank Ltd.
06.2000 - 05.2000
SUPERVISOR, SPECIAL CREDIT
Commonwealth Bank Ltd.
06.1997 - 12.1999
Education
Certificate Course - The Effective Supervisor -
Cyber Tech Career College
Masters of Business Administration - Finance
University of Edinburg
Edinburg
09.2025
Managing Financial Crime (AML/CFT and Related) -
Accord Services
01.2021
Bachelor of Arts - Marketing
University of Phoenix
Arizona
01.2008
Bachelor of Arts - Marketing
College of the Bahamas (Presently UB)
Nassau
01.2004
High School Diploma -
Abaco Central Secondary High School
Nassau
01.1996
Skills
20 years of banking experience
Computer Proficiency
Analytical
Strategic Planning
Team Leadership
Effective Communication
Organizational
Time Management
Customer Service
Adaptability
Attention to detail
Responsibility
Timeline
SERVICE PROFESSIONAL III
Teachers & Salaried Workers Cooperative Credit Union Ltd.
10.2020 - Current
STORE MANAGER & OPERATOR (PART-TIME)
Brown’s Electric
03.2019 - 09.2020
CROSS-TRAINED AS LOANS, RESIDENTIAL & COMMERCIAL MORTGAGE OFFICER
Commonwealth Bank Ltd.
01.2008 - 05.2008
CROSS-TRAINED AS DATA & SECURITIES CLERK
Commonwealth Bank Ltd.
06.2000 - 05.2000
SUPERVISOR, SPECIAL CREDIT
Commonwealth Bank Ltd.
01.2000 - 05.2015
SUPERVISOR, SPECIAL CREDIT
Commonwealth Bank Ltd.
06.1997 - 12.1999
Certificate Course - The Effective Supervisor -
Cyber Tech Career College
Managing Financial Crime (AML/CFT and Related) -
Accord Services
Bachelor of Arts - Marketing
University of Phoenix
Bachelor of Arts - Marketing
College of the Bahamas (Presently UB)
High School Diploma -
Abaco Central Secondary High School
Masters of Business Administration - Finance
University of Edinburg
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