Customer Service Manager
Walmart Supercenter (Canada)
- Providing a friendly work environment for Associates and Customers
- Receiving customers complaints and resolving complaints when possible
- Responding to CSM alerts on the hand held promptly
- Providing coaching and training feedback to associates
- Assigning cashiers to registers and managing lunch/breaks schedules of associates as required
- Communicating with management and sales floor associates to maintain Front End coverage
- Leading and motivating the front end team to effectively maintain the sales rates of the Wal-Mart Rewards MasterCard
- Adheres to all companies and standard operating procedures
- Other responsibilities may be assigned.
