LATOYA WILSON

• Managed guests’ bookings, purchased staff airline tickets, arranged for travel and accommodation
• Manage administrative accounting records, processed payroll, updated staff clock-in system, process staff leave and benefits (all HR related matters)
• Private contractors' arrangements
• Manage data spreadsheets, reports, and update employee files
• Work closely with teams across Texas (hybrid/ remotely)
• Onboarding and Recruitment
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Contributed to successful projects by providing essential administrative support and resource management.
• Improved communication within organization through regular updates on policies, procedures, and key events.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Performed wide-ranging administrative, financial and service-related functions.

• Coordinating schedules, arranging meetings, distributing memos and reports, and ensuring that everyone is kept current with necessary company news and information
• Operating copy equipment, fax machines, printers, or other equipment necessary
• Ensuring the confidentiality and security of files and filing systems
• Liaison with place of employment and outside customers or clients
• Provide training for staff as need arises, resolve all issues and concerns.

• Design, implement, coordinate, and deliver work training programs
• Supervise temporary staff of more than 3 years
• Calculate and submit timesheet for payroll of staff
• Manage inventory and office supplies
• Assists with onboarding and screening of new employees
• Assisted with Employee Assistance programs for Human Resources
• Provided mandatory CPR/AED/first Aid Certification to all new employees.
• Managed a team of clerks, providing training, mentorship, and performance evaluations to support their professional development.
• Maintained accurate records for all departmental activities, ensuring easy access to information when needed.
• Supported recruitment efforts by screening resumes, assigning tasks, and scheduling interviews alongside HR personnel.
• Developed effective filing systems, reducing time spent searching for documents and increasing overall efficiency in the office environment.
• Scheduled meetings effectively across multiple time zones and locations.
• Assisted executive-level staff members in preparing reports and presentations, ensuring accuracy and professionalism at all times.
• Organized company-wide events to promote team building and boost employee morale.

• Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors, or emergency personnel
• Using telephones, two-way radios, or text messages to contact employees or emergency personnel.
• Proactively addressed potential scheduling conflicts, making adjustments as needed to maintain efficient workflow patterns.
• Served as a key point of contact between field staff, management, and customers to ensure seamless communication throughout the service process.
• Managed high call volume, prioritizing urgent requests to ensure prompt assistance.
• Coordinated emergency services during after-hours shifts, ensuring prompt responses to critical situations.
• Facilitated smooth transitions between shifts by maintaining detailed logs of ongoing service requests and pending tasks.
• Monitored vehicle locations to coordinate timely arrivals.
• Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
• Assisted in resolving customer complaints and grievances.
• Communicated with customers to provide delivery updates and resolution.

Greeting, directing, or assisting visitors to correct office or with concerns.

• Making appointments for all staff or for specific employees, such as executives.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled complaints and questions, and re-directed calls to other team members.
• Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
• Acted as first point of contact and set appointments for prospective clients.
• Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues' needs or concerns.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
• Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
• Oversaw office equipment maintenance to support continuous and uninterrupted operations.
• Maintained up-to-date knowledge of industry practices by attending workshops, conferences, and continuing education courses relevant to receptionist administration duties.