LATOYA WILSON
Nassau,Bahamas
Summary
Seasoned professional in administrative operations with focus on optimizing organizational efficiency. Possess unique skill set in streamlining processes, managing tasks and implementing systems to improve productivity and performance. Committed to providing top-tier administrative support and fostering positive relationships across all levels of business.
Overview
1
1
Certification
5
5
years of post-secondary education
18
18
years of professional experience
Work history
Administrative Officer
Yonder Holdings Ltd
Exuma, Bahamas
11.2022 - 03.2024
- Update customer records through accurate maintenance of business files.
- Assist vendors in obtaining quotes and preparing contracts.
- Manage incoming shipments while liaising with contractors to ensure operational effectiveness.
- Order supplies and equipment to support continuous service delivery.
- Aid in managing guest bookings and arranging travel and accommodation.
- Support administrative functions by processing payroll and updating staff systems.
- Help with effective management of daily administrative activities.
- Collaborate with contractors to process payments and manage invoices.
- Maintain data spreadsheets and ensure employee records are current.
- Assist property managers and directors with various administrative tasks.
- Coordinate travel arrangements and accommodation logistics for guests.
- Oversee inventory logistics to improve supply chain efficiency.
Administrative Officer II- Health Case Management
Princess Margaret Hospital
Nassau, Bahamas
11.2019 - 08.2022
- Coordinate schedules to arrange meetings and distribute memos.
- Operate office machines such as copiers and printers.
- Ensure file confidentiality and security.
- Train staff and resolve concerns as needed.
- Coordinate patient travel arrangements for air ambulance services.
- Enhance office efficiency through daily administrative management.
- Manage incoming calls for effective enquiry handling.
- Participate in departmental meetings to offer insights.
- Respond promptly to emails and facilitate external communication.
- Oversee daily operations of the case management department.
- Facilitate communication between health and social clients.
- Liaise with social workers for coordinated case efforts.
- Coordinate with medical professionals for case management.
- Maintain accurate records of client interactions.
- Conduct assessments of client needs and risks.
Chief Clerk- Human Resources & Training and Dev.
Princess Margaret Hospital
Nassau, Bahamas
05.2006 - 11.2019
- Coordinated clerical staff activities across various departmental tasks.
- Assisted in delivering training programmes aimed at enhancing team skills.
- Supervised temporary staff to ensure effective project support.
- Calculated timesheets for payroll, maintaining accuracy in submissions.
- Managed inventory and office supplies to facilitate smooth operations.
- Assisted with onboarding and screening processes for new hires.
- Supported performance appraisal processes to evaluate staff contributions.
- Facilitated employee assistance programmes within human resources.
- Provided CPR/AED/First Aid certification to new employees.
- Responded to compliance queries, ensuring adherence to regulations.
- Ensured implementation of company policies across the department.
Education
Bachelor of Arts Degree - Business Administration
Galilee College
Nassau, Bahamas 09.2014 - 12.2016
Diploma - Emergency Medical Services Dispatcher
Broward County
Broward County, FloridaAssociates of Science Degree - Business Administration
Success Training College
Nassau, Bahamas 09.2006 - 12.2008
Certification - Human Resources
American Academy of Project Management
Florida 05.2022 - 05.2022
Skills
- Customer relations management
- Inventory control
- Training and development
- Negotiation techniques
- Microsoft Office proficiency
- Event coordination
- Office management
- Verbal and written communication
- Records management
- Scheduling and calendar management
Certification
- Human Resources Professional Certification: American Academy of Project Management, 05/2020
- Project Management Certification: American Academy of Project Management, 05/2020
- CPR/ First AID Licensed Instructor: Doctors Hospital American Heart Association.
- Certificates: Business Writing, Computer Applications, Human Resources, Tourism and Hospitality Management.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Administrative Officer
Yonder Holdings Ltd
11.2022 - 03.2024
Certification - Human Resources
American Academy of Project Management
05.2022 - 05.2022
Administrative Officer II- Health Case Management
Princess Margaret Hospital
11.2019 - 08.2022
Bachelor of Arts Degree - Business Administration
Galilee College
09.2014 - 12.2016
Associates of Science Degree - Business Administration
Success Training College
09.2006 - 12.2008
Chief Clerk- Human Resources & Training and Dev.
Princess Margaret Hospital
05.2006 - 11.2019
Diploma - Emergency Medical Services Dispatcher
Broward County