Laurence A. Henfield
Nassau
Summary
Professional with extensive experience in luxury hospitality and household management. Recognized for maintaining impeccable standards and delivering exceptional guest experiences. Known for collaborative team leadership and adaptability to dynamic environments, ensuring smooth and efficient operations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Estate Manager
Albany 116
09.2022 - Current
- Maintained utmost discretion when dealing with sensitive information related to clients'' personal lives or business matters.
- Oversaw daily operations of the estate, maintaining a well-organized environment conducive to comfort and productivity.
- Established strong relationships with vendors and contractors, resulting in improved service quality for the estate.
- Conducted regular property inspections, identifying potential issues and arranging appropriate solutions promptly.
- Coordinated exceptional events and gatherings on the estate, providing memorable experiences for attendees.
- Hired and managed groundskeepers and custodial staff ensuring professional and welcoming atmosphere.
Head Butler
Albany Resort
01.2015 - 09.2022
- Maintained minimal intrusion while maximizing service to achieve complete guest satisfaction.
- Assisted in budget management by tracking expenses, identifying opportunities for savings without compromising on quality.
- Coordinated complex logistics for special events such as parties, conferences, or dinners with precision and attention to detail.
- Developed comprehensive protocols for emergency situations to safeguard the well-being of guests and staff members alike.
Butler
One & Only Ocean Club
01.2008 - 01.2014
- Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
- Enhanced guest experiences by providing personalized and attentive services as per their preferences.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
House Manager
Ocean Club Estates
01.2007 - 01.2008
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
Head Waiter
Atlantis Paradise Island
01.2005 - 01.2007
- Trained staff members on use of POS system.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
Chef
Sandals Royal Bahamian
01.2004 - 01.2005
- Preparation of international cuisine’s in various restaurant
- Maintained well-organized mise en place to keep work consistent.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
Education
Bachelor of Arts - Tourism And Hotel Management
University of The Bahamas
Nassau, BahamasBachelor of Arts - Hotel / Estate Management
International Institute of Modern Butlers
London, England Skills
- Staff supervision and training
- Guest services
- Property management
- Luxury service standards
- Attention to detail
- Smart home technology
- Time management
- Excellent communication
- Multitasking Abilities
Hobbies and Interests
- Meeting New people
- Traveling
- Cooking
- Microsoft Office /Excel
- Sports Enthusiast
References
Available upon request.
Certification
Bahamahost: Tourism and Hospitality Session B106
International Institute of Modern Butlers
Timeline
Estate Manager
Albany 116
09.2022 - Current
Head Butler
Albany Resort
01.2015 - 09.2022
Butler
One & Only Ocean Club
01.2008 - 01.2014
House Manager
Ocean Club Estates
01.2007 - 01.2008
Head Waiter
Atlantis Paradise Island
01.2005 - 01.2007
Chef
Sandals Royal Bahamian
01.2004 - 01.2005
Bahamahost: Tourism and Hospitality Session B106
International Institute of Modern Butlers
Bachelor of Arts - Tourism And Hotel Management
University of The Bahamas
Bachelor of Arts - Hotel / Estate Management
International Institute of Modern Butlers
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