Laurieann Coakley
Abaco Marsh Harbour
Summary
Experienced Senior Aquarist with over 10 years of experience in Tourism/ Customer Service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Multi-talented JDPower Performer consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Overview
23
23
years of professional experience
Work History
Senior Aquarist
Atlantis
New Providence, Nassau
02.2010 - 03.2020
- Make sure standards of operation are followed up to AZA standards to protect 20,000 Local & exotic marine Life as well as Hotel.
- Conduct Interview on behalf of Water Features.
- Select & train new employees on animals safely, aza standards & hotel guideline.
- Responsible for Blue Aquarist, divers & pool maintainers.(Role can change depending on Hotel demands).
- Monitor & assisting in transportation of marine life.
- Record & Data keeping of marine life to AZA standards.(Association Of Zoo & Aquarium).
- Recruited and developed 80-90% employees for department.
- Visiting school introducing Primary schools & College Fair to Marine Animal setting up display. Giving introduction on Turtle, sharks & stingrays.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised site investigations, reported issues and escalated those that required further investigation.
- Designed employee schedules to align staffing with peak demand periods.
- Conduction Examination Of Marine life (Sawfish,Stingrays Shark & Green Sea Turtles.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
- Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
- Transported and escorted program participants to and from activities and on field trips. (Disney, Carnival & Oasis Of The Sea).
- Conduction Inventory for employees & Guest Gear & equipments to ensure operation run smoothly.
Lifeguard Assistant Manager
Atlantis
New Providence, Nassau
05.2018 - 02.2019
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Detailed factors such as weather, incidents and aid rendered in daily reports to management.
- Used CPR skills to assist rescued individuals until arrival of emergency services, resulting in 80% positive outcomes.
- Entered water immediately to pull struggling swimmers to safety.
- Scrutinized area for signs of distress among patrons and instantly moved into action during emergencies to prevent possible injuries or fatalities.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
- Maintained rescue equipment in peak condition by conducting inspections and completing basic repairs.
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
Bartender Supervisor
Chef Creole 👩🍳 Restaurant & 🍸 Bar
Marsh Harbour, Abaco
03.2025 - 03.2026
- Supervised daily bar operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored bar staff on drink preparation and customer engagement techniques.
- Developed and implemented efficient inventory management practices to minimize waste.
- Coordinated staff schedules, optimizing coverage during peak hours for improved service flow.
- Enhanced cocktail menu offerings based on seasonal trends and customer preferences.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Increased overall revenue with creative drink promotions and themed events.
- Contributed to menu development by suggesting innovative cocktail recipes based on market trends and customer preferences.
- Resolved conflicts among team members quickly and professionally, fostering a positive work environment.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Obtained cash bank and stocked service bar to prepare for operation.
Pastry Chef
Atlantis
New Providence, Nassau
07.2005 - 02.2010
- Decorated pastries with different icings and toppings, using spatulas, scrapers and piping bags.
- Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
- Researched new dessert concepts and performed recipe analysis to increase overall sales.
- Oversaw pastry coolers and storage areas to monitor ingredient and supply inventory levels.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Preparing & setup for 15 different restaurants/Functions according to their Menu.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Reduced leftovers by monitoring production and properly storing all items.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
Head Cashier
Senor Frogs
Nassau
06.2003 - 09.2004
- Educated employees on all job tasks, including register use, merchandising and customer service.
- Educated customers on promotions to enhance sales.
- Received and processed customer payments.
- Going off property collecting merchandise & conducting inventory for senor frogs from Warehouse.
- Increased customer loyalty and retention.
- Reviewed and resolved differences between accounting information and cash drawer.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Education
Home Economics/ Clothing & Construction
C.R.Walker
Bailou HillEarly Childhood Education
Success Training College
Bernard RdSkills
- P>AED
- P>First Aid/CPR
- P>Direct Patient Care
- P>Open Water Diver/Rescue Diver
- Verbal communication
- Computer skills
- Problem-solving
- Training & Development
- Customer relations
- Written communication
- Networking
- Highly Dependable
- Employee scheduling
- Menu development
- Customer engagement
- Alcohol awareness
- Bar equipment maintenance
- Drink presentation
- POS system operation
- Supply ordering
- Staff recruitment
- Liquor restocking
- Beverage preparation
- Customer service
- Highly reliable
- Outgoing personality
- Cash register operation
- Handling difficult customers
- Staff management
- Ordering bar supplies
Personal Information
Title: Guest Service Manager
Timeline
Bartender Supervisor
Chef Creole 👩🍳 Restaurant & 🍸 Bar
03.2025 - 03.2026
Lifeguard Assistant Manager
Atlantis
05.2018 - 02.2019
Senior Aquarist
Atlantis
02.2010 - 03.2020
Pastry Chef
Atlantis
07.2005 - 02.2010
Head Cashier
Senor Frogs
06.2003 - 09.2004
Home Economics/ Clothing & Construction
C.R.Walker
Early Childhood Education
Success Training College