Lavanda Burrows
Abaco
Summary
Motivated individual seeking entry-level position to utilize potential and support company objectives. Focused on acquiring new skills and applying training to contribute effectively to team success. Demonstrated readiness to embrace challenges and foster professional growth.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Family Island Air Lmt
01.2025 - 06.2025
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-volume calls, maintaining professionalism and composure under pressure.
- Trained new team members on company policies and customer service best practices.
- Implemented feedback mechanisms to gather insights for process improvements.
- Responded to customer requests for products, services, and company information.
Bartender and Cashier
Extreme lounge
01.2023 - 05.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Bartender / Beach Attendant
Old Fort Bay Club
01.2020 - 03.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Inspected recreational equipment prior to each shift to detect damage and wear.
- Assessed recreational facilities for cleanliness, collecting chairs and umbrellas and disposing of trash in proper receptacles.
- Assisted in the coordination of special events held on the beachfront, ensuring successful execution and memorable experiences for attendees.
Cashier / Photographer
The Photo Magic
01.2014 - 01.2016
- Edited, toned, captioned, and uploaded photographs for publication.
- Digitally edited photos to enhance appearance.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
Waitress / Bartender
The Daiquiri Shack
01.2011 - 01.2013
- Interacting with customers taking orders serving drinks
- Preparing alcoholic or non alcoholic beverages for bar and patrons
- Checking stocks and refilling shelves
- Ability to work as a team player
- Creativity and artistic vision
- Greet customers and balancing cash register
- Maintain a clean and tidy work area
- Maintain professional appearance and behavior
- Ensured the safety of the resort and guests and state policies rules and regulations
- Server the guest drinks and snacks
- Handle client requests and complaints promptly
- Performs additional duties as needed
Education
Beautician
The Crowning Beauty Institute
07.2021
High School Diploma -
The Government High School
Nassau, Bahamas01.2011
A.F. Adderley Junior High School -
A.F. Adderley Junior High School
01.2009
C.W Sawyer Primary School -
C.W Sawyer Primary School
01.2005
Skills
- Communication skills
- Team player
- Cocktail making
- POS system proficiency
- Leadership
- Cleaning
- Cashiering
- Flexibility
- Customer Service
- Strong multitasking
Timeline
Customer Service Representative
Family Island Air Lmt
01.2025 - 06.2025
Bartender and Cashier
Extreme lounge
01.2023 - 05.2023
Bartender / Beach Attendant
Old Fort Bay Club
01.2020 - 03.2020
Cashier / Photographer
The Photo Magic
01.2014 - 01.2016
Waitress / Bartender
The Daiquiri Shack
01.2011 - 01.2013
Beautician
The Crowning Beauty Institute
High School Diploma -
The Government High School
A.F. Adderley Junior High School -
A.F. Adderley Junior High School
C.W Sawyer Primary School -
C.W Sawyer Primary School