Leoche Thurston-Smith

• Deposit/Cash processing (deposit verification)

• Treasury & Bulk (Amalgamation, treasury cards, inbound & outbound shipments, CBOB shipments & Vault holding report.)
• Check processing (balancing batches)

• Check processing (balancing batches)
• Cobra (Operating procedures for shipment/deposit verification)
• Smart safe (receiving/sending cassettes, open/counting procedure)
• Deposit processing (deposit verification)
• Treasury & Bulk (Amalgamation, treasury cards, inbound & outbound shipments, CBOB shipments & Vault holdingreport.)

• Monitored metrics of different sales portals, completing weekly reports and sales analytics for senior managers.
• Coordinated strategies to capitalize on different opportunities by liaising between marketing, publicity and developmentteams
• Managed inventory levels by tracking current stock and demand, optimizing levels with balanced approach.

• Answered customer questions about policies and procedures with friendly and knowledgeable approach.
• Investigated and resolved customer concerns related to order inquiries and delivery tracking.
• Maximized satisfaction by anticipating needs and consistently offering expert support.