LEOCHE THURSTON-SMITH
Nassau,Bahamas
Summary
Experienced professional with a strong background in customer service, sales, cash processing & Aviation Services. Committed to delivering exceptional service and fostering positive customer engagements through a friendly demeanor and a winning smile. Known for consistently upholding honesty and demonstrating a steadfast commitment to excellence.
Overview
9
9
years of professional experience
Work History
Flight Attendant & Ticket Agent
Trans Island Airways
Nassau, Bahamas
10.2021 - 10.2022
- Meet & Greet passengers upon arrival at the FBO
- Tickets Sales
- Verified levels of food, beverage and flight supplies before boarding new passengers.
- Adhered to company policies regarding security measures and protocol at all times.
- Preparation of Immigration forms for inbound flight arrivals
- Receive local & international passengers from flight and assist with customs & immigration clearance
- Communication with pilots via iMessage daily to provide needed information from the ground
- Liaise with CBP to inform on arrival and departure time and flight tail number
- Book personalized Lear Jet & Caravan trips upon request
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
- Verified boarding passes and passports for all passengers.
Teller
Guardsman Bahamas Ltd
02.2020 - 10.2021
- Check processing (balancing batches)
- Cobra (Operating procedures for shipment/deposit verification)
- Smart safe (receiving/sending cassettes, open/counting procedure)
- Deposit processing (deposit verification)
- Treasury & Bulk (Amalgamation, treasury cards, inbound & outbound shipments, CBOB shipments & Vault holding report.)
Assistant Sales Manager
Hillside investment Co Ltd
08.2018 - 12.2019
- Monitored metrics of different sales portals, completing weekly reports and sales analytics for senior managers
- Coordinated strategies to capitalize on different opportunities by liaising between marketing, publicity and development teams
- Managed inventory levels by tracking current stock and demand, optimizing levels with balanced approach
Customer Service Representative
FML Group of Companies
12.2013 - 04.2016
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
Education
Diploma - Business Management
Cv Bethel Senior High
Nassau, NP06.2010
Bio-chemistry -
University of the Bahamas
NassauSkills
- Excellent Verbal & Written Communication
- Leadership Skills
- Currency counting
- Currency transaction management
- Customer Service experience
- Data Entry
- Teamwork and Collaboration
- MS Office
- Empathy and patience
- Physical stamina
- Public interaction
- Passenger service
- Passenger support
Timeline
Flight Attendant & Ticket Agent
Trans Island Airways
10.2021 - 10.2022
Teller
Guardsman Bahamas Ltd
02.2020 - 10.2021
Assistant Sales Manager
Hillside investment Co Ltd
08.2018 - 12.2019
Customer Service Representative
FML Group of Companies
12.2013 - 04.2016
Diploma - Business Management
Cv Bethel Senior High
Bio-chemistry -
University of the Bahamas