Leonardo Clarke
Nassau,Bahamas
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Wellness Ambassador
Anachronist
01.2024 - Current
- Manage Scheduling: Confirming and coordinating appointments with clients and staff.
- Client Engagement: Greetings and receiving clients in a professional manner.
- Administrative support: Records management, 9ffice organization, client billing and communications management.
- Customer experience: Respond to customer inquiries via phone,email or in person in a courteous and professional manner.
- Provide accurate information and guidance on products or services to customers.
- Follow up with customers post purchase or service to ensure satisfaction and loyalty.
Sales and Customer Service Agent
Trans Island Airways
10.2022 - 04.2023
- Projected positive professional demeanor in visual, verbal and electronic communications.
- Answered sales calls, arranged bookings and processed transactions in various forms of payments in a timely manner.
- Suggested research and organized various additional services for clients and followed through to completion.
- Assisted with any associated task that supported the success of the company.
Guest Service Manager
Atlantis
07.2018 - 12.2021
- Administered and archived daily guest call logs for historical trend analysis.
- Responded to all guest concerns and saw them through to closure.
- Reviewed monthly budget in all related areas and maximized operational efficiency.
- Managed four (4) desk areas with a staff of 16 agents.
- Prepared and executed mid/end of year reports/appraisals for all staff agents.
- Counseled and discipled staff when necessary.
- Provided coaching and development processes to increase service scores.
- Acted in the capacity of hotel manager.
- Assumed the responsibility of managing both Guest Service and Front Office areas.
- Formulated end of shift reports for both Guest Service and Front Office.
- Effectively handled all business contacts, suppliers, guests, vendors, government officials and the public in a manner which reflects the philosophy of Kerzner International.
- Interviewed potential candidates.
Concierge
Atlantis
06.2017 - 07.2018
- Build and maintained excellent relationships with all departments with the viewpoint of receiving other department support when dealing with guest needs.
- Worked through the Lodging Management System and has a through knowledge of the system.
- Assisted the entire rooms division management team in introducing and meeting with guests.
- Administered and archived daily guest logs for historical trend analysis.
- Obtained current daily updates on room availability and occupancy levels.
- Reported usual occurrences and or requests to senior management.
- Performed any other reasonable duties that may be requested by management.
Atlantean
Atlantis
03.2008 - 10.2017
- Orchestrated indoor activities around the resort for guests should inclement weather arise.
- Cultivated a sense of fun and excitement for guests during fairs, tournaments, special events and group activities.
Education
Associate of Arts - Theology
Gilead International
Joe Farrington Road09-2004
Skills
- Experienced Public Speaker
- Proficient in Word, Excel and PowerPoint
- Customer Service Specialist
- Event Planning
- Day Trader
Timeline
Wellness Ambassador
Anachronist
01.2024 - Current
Sales and Customer Service Agent
Trans Island Airways
10.2022 - 04.2023
Guest Service Manager
Atlantis
07.2018 - 12.2021
Concierge
Atlantis
06.2017 - 07.2018
Atlantean
Atlantis
03.2008 - 10.2017
Associate of Arts - Theology
Gilead International
Similar Profiles
Errolisa CharlowErrolisa Charlow
Teacher at Catholic Board of EducationTeacher at Catholic Board of Education
Viveen MckenzieViveen Mckenzie
In-Home Nanny at Emilip JohnsonIn-Home Nanny at Emilip Johnson
Shakeitha DeanShakeitha Dean
Reservations Supervisor at Bahamasair Holdings LimitedReservations Supervisor at Bahamasair Holdings Limited