LETIKA A. COOPER
Marsh Harbour
Summary
Results-driven professional with extensive experience in retail operations, team leadership, and customer service. Seeking a Retail Manager position to leverage proven skills in inventory management, staff supervision, and delivering superior customer experiences to drive sales and operational excellence.
Overview
13
13
years of professional experience
Work History
Intern
Bahamas Telecommunication Corporation Engineering Department
- Executed service orders, managed telephone line activations, and addressed billing inquiries
Administrative Assistant
Integrity Consulting Services
01.2021 - Current
- Prepared and processed work permits for international applicants, ensuring compliance and efficiency
- Managed client communications and business facilitation processes, contributing to organizational growth
Assistant Manager
Baker’s Bay Golf & Ocean Club
01.2020 - Current
- Manage inventory processes across three retail locations, ensuring product availability and efficient stock control
- Plan, execute, and oversee staff schedules and daily tasks to maintain operational efficiency
- Lead retail administration processes, including financial reporting and vendor coordination
- Coordinate product receiving processes, ensuring timely and accurate placement of merchandise on the sales floor
- Utilize member preferences to assist with product selection and buying strategies, driving sales and customer satisfaction
Retail Assistant
01.2012 - 01.2019
- Orchestrated merchandise organization and ensured exceptional in-store presentation
- Billed members and clients while contributing to annual sales volume goals
- Streamlined merchandise replenishment and stockroom-to-sales-floor transitions
- Collaborated with the Store Manager to oversee day-to-day operations and deliver excellent customer experiences
Computer Technician & Customer Service Representative
Bahamas WIMAX
01.2012 - 01.2013
- Delivered technical support and resolved customer inquiries promptly, enhancing satisfaction
Education
Business Administration Management
Success Training College
High School Diploma - undefined
SC Bootle High School
01.2011
Skills
- Team Leadership and Staff Development
- Retail Operations and Inventory Management
- Customer Relationship Management
- Scheduling and Task Delegation
- Proficient in Microsoft Word, Excel, and Jonas Software
- Strong Problem-Solving and Organizational Skills
Accomplishments
- Contributed to significant sales growth and improved operational efficiency at Baker’s Bay Golf & Ocean Club.
- Successfully managed inventory processes across multiple retail locations, reducing stock discrepancies.
- Recognized for outstanding customer service and team collaboration.
Timeline
Administrative Assistant
Integrity Consulting Services
01.2021 - Current
Assistant Manager
Baker’s Bay Golf & Ocean Club
01.2020 - Current
Retail Assistant
01.2012 - 01.2019
Computer Technician & Customer Service Representative
Bahamas WIMAX
01.2012 - 01.2013
Intern
Bahamas Telecommunication Corporation Engineering Department
High School Diploma - undefined
SC Bootle High School
Business Administration Management
Success Training College
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