Lissa Merone
Nassau,NP
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Davinci Printing Innovators Ltd.
Nassau, Bahamas
04.2023 - Current
- Cash Handling
- Operating Printing Equipment
- Knowledge of Printing Processes
- Software Proficiency
- Following production schedules
- Taking orders and designs
- Collating and laminating
- Developing positive relationships with customers through friendly interactions.
- Maintaining detailed records of customer interactions, transactions and comments for future reference.
- Provided accurate information about products and services to customers.
- Answering customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Representative
Nassau Paper Company Ltd
Nassau, Bahamas
03.2019 - 01.2023
- Cash handling
- Receipt of payments
- Preparing print job jackets
- Recording and filing
- Preparation of day-to-day delivery receipts
- Preparing quotes
- Receiving purchase orders
- Loading materials
- Maintaining Inventory
- Recommending improvements in products, service and billing methods to management to prevent future problems.
- Collected deposits or payments and arranged for billing.
- Provided accurate information about products and services to customers.
Customer Service Representative
Sun Transfer Holdings Ltd
Nassau, Bahamas
06.2016 - 05.2018
- Cash handling
- Processing Money Transfers
- Assisting clients with completing forms
- Preparing cash deposits
- Process cancellations and amendments
- Accept loan applications
- Preparation of end-of-day reconciliations
- Processing bill payments
- Processing international and local top-ups
- Obtaining documentation
- Maintaining Records
- Developing positive relationships with customers through friendly interactions.
- Maintaining detailed records of customer interactions, transactions and comments for future reference.
- Providing accurate information about products and services to customers.
- Answering customer inquiries and provided accurate information regarding products and services.
- Maintaining a high level of professionalism when dealing with difficult customers.
- Resolving customer complaints promptly and efficiently.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Head Cashier
P & H Enterprises Ltd
Nassau, Bahamas
04.2012 - 06.2016
- Cash Handling
- Preparing deposits
- Reconciling end-of-day reports
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Prepared cash deposits and balanced store safe for opening and closing of business.
MoneyGram Agent
01.2015 - 01.2016
- Cash handling
- Processing Money Transfers
- Assisting clients with completing their forms
- Preparing cash deposits
- Process cancellations and amendments
- Accept loan applications
- Preparation of end-of-day reconciliations
- Processing bill payments
- Processing international and local top-ups
- Obtaining documentation
- Maintaining Records
Education
Some College (No Degree) - Office Administration
Bahamas Technical & Vocational Institute
Nassau Bahamas Level 1 Certificate - Bookkeeping and Accounts
Pitman
Nassau Bahamas BGCSE - , Studies, History, Economics, Keyboarding, Bookkeeping/Accounts
Anatol Rodgers High School
Nassau Bahamas Skills
- Cash Handling
- Product knowledge
- Microsoft Office Suite (Word, Excel, Outlook)
- Effective listening and communication
- Teamwork & Collaboration
- Interpersonal skills
- Adaptable
- Strong problem-solving skills
- Data Entry
- Time Management
- Communication
- Attention to Detail
- Organization
- Multitasking
- Dependability
- Adobe Photoshop (basic image editing, basic photo manipulation and color correction cropping, retouching)
- Designing simple graphics
- Adobe Acrobat (PDF editing and form creation
Hobbies and Interests
- Baking
- Cooking
- Reading
- Traveling
Timeline
Customer Service Representative
Davinci Printing Innovators Ltd.
04.2023 - Current
Customer Service Representative
Nassau Paper Company Ltd
03.2019 - 01.2023
Customer Service Representative
Sun Transfer Holdings Ltd
06.2016 - 05.2018
MoneyGram Agent
01.2015 - 01.2016
Head Cashier
P & H Enterprises Ltd
04.2012 - 06.2016
Some College (No Degree) - Office Administration
Bahamas Technical & Vocational Institute
Level 1 Certificate - Bookkeeping and Accounts
Pitman
BGCSE - , Studies, History, Economics, Keyboarding, Bookkeeping/Accounts
Anatol Rodgers High School