Hi, I’m
LORMIKA JOHNSON
Patient Registration Associate
Nassau,New Providence
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
years of professional experience
Work History
Doctor's Hospital
Patient Registration Clerk
12.2022 - Current
Job overview
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Imaged and scanned patient and registration documentation into electronic patient record via Medi Tech.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
PCT, Senior Home
Patient Care Technician
05.2022 - 07.2022
Job overview
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Cookie Caterer
Cashier Manager
10.2019 - 09.2022
Job overview
- Coordinate the activity of other employees and in charge of training staff, provide customer service and accounting
- Ensure the purchasing, restock and system update of inventory.
- Quickly and accurately counted drawers at start and end of each shift.
John Bull Ltd
Pandora Specialist
10.2017 - 10.2019
Job overview
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
National Insurance Board
Entry & Refund Processing Clerk
01.2016 - 08.2017
Job overview
- Completed data entry tasks with accuracy and efficiency.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Verified data files prior to entry to maintain high data accuracy.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
Sonic Express Ltd
Billing & Processing Agent
07.2015 - 12.2015
Job overview
- Executed billing tasks and recorded information in company databases.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Kept all patient information secure and confidential.
- Followed up with appropriate parties to obtain prompt payments.
Da Fashion Blvd
Store Manager
01.2014 - 07.2015
Job overview
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
Club Land, Resort
Front Desk Clerk
04.2009 - 12.2013
Job overview
- Employee Of the Year 2010
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Atlantis Kids Club
Senior Camp Counselor
09.2007 - 12.2008
Job overview
- Recipient Of Golden Carrot Award Nominated for the Crystal Award
- Worked with children of varying age, interest, skill and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
Education
Edinburgh Napier University , Bonita Springs, Florida
Bachelor of Arts from Human Resources Management
09.2024
National Health Association
Certification from Certified Medical Administrative Assistant
02.2024 - 04.2024
Early Access Training Center , Nassau Bahamas
Certified Patient Care Technician from Medical Assisting
06.2022
America Safety & Health Institute , United States Of America
Certification from CPR
06.2022
The Hong Kong Polytechnic University , Hong Kong, China
Certification Stroke Recovery from Therapy And Rehabilitation
04.2021
John Bull Training Department , Bay Street
Sales Manager Certification from Customer Service Management
2019
University Overview
- Awarded Employee of the Quarter ( 2018 and 2019)
- Professional development completed in Certified Sales Professional 2018
- Elected Lead of Pandora Brand
- Member of Progressive Young Liberals
Atlantis University , Paradise Island
Leadership & Management Certification from Hospitality Administration And Management
2008
Penn Foster University , Penn State, USA
Diploma Child Psychology from Clinical Psychology
2008
C.I. Gibson Senior High School , Nassau, Bahamas
Diploma
06.2005
University Overview
- Elected Captain of Debate Team
- Member of Student Counsel Body
- Elected to Deputy Head Girl
- Member of Nursing and Teacher's Cadet Programs
D.W. Davis Junior High School , Nassau, Bahamas
Diploma
06.2002
University Overview
- Elected as Deputy Head Girl
- Member of Soft Ball and Volley Ball Team
Skills
- City Ledger Program
- V3 Program
- Micros Program
- AS400 Program
- Squares System
- Inventory Accuracy
- Merchandise Promotion and Display
- Staff Coaching and Training
- Handling Complaints and Inquiries
- Health and Safety Procedures
- POS System Troubleshooting
- Policy Enforcement
- POS Inventory System Operation
- Administrative Duties
- POS Terminal Operations
- Data Entry
- First Aid/CPR
- Teamwork and Collaboration
Timeline
National Health Association
Certification from Certified Medical Administrative Assistant
02.2024 - 04.2024
Patient Registration Clerk
Doctor's Hospital
12.2022 - Current
Patient Care Technician
PCT, Senior Home
05.2022 - 07.2022
Cashier Manager
Cookie Caterer
10.2019 - 09.2022
Pandora Specialist
John Bull Ltd
10.2017 - 10.2019
Entry & Refund Processing Clerk
National Insurance Board
01.2016 - 08.2017
Billing & Processing Agent
Sonic Express Ltd
07.2015 - 12.2015
Store Manager
Da Fashion Blvd
01.2014 - 07.2015
Front Desk Clerk
Club Land, Resort
04.2009 - 12.2013
Senior Camp Counselor
Atlantis Kids Club
09.2007 - 12.2008
Edinburgh Napier University
Bachelor of Arts from Human Resources Management
Early Access Training Center
Certified Patient Care Technician from Medical Assisting
America Safety & Health Institute
Certification from CPR
The Hong Kong Polytechnic University
Certification Stroke Recovery from Therapy And Rehabilitation
John Bull Training Department
Sales Manager Certification from Customer Service Management
Atlantis University
Leadership & Management Certification from Hospitality Administration And Management
Penn Foster University
Diploma Child Psychology from Clinical Psychology
C.I. Gibson Senior High School
Diploma
D.W. Davis Junior High School
Diploma
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