LORRAINE POITIER-BUTLER
Bahamas
Summary
Highly organized and detail-oriented Administrative Assistant with experience in providing comprehensive support to executives, managing office operations, and ensuring smooth administrative functions. Seeking to leverage my skills and experience to contribute to the efficiency and success of your establishment.
Overview
25
25
years of professional experience
Work History
Patient Representative Client Feedback
Princess Margaret Hospital
10.2022 - Current
- Informing patients about delays and waiting times
- Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member
- Following up with patients to ensure their inquiry or complaint has been satisfactorily resolved
- Performing administrative and clerical duties, such as filing paperwork, when necessary
- Respond to customer inquiries and resolve issues in a timely manner
- Develop and maintain customer relationships
- Ensure customer information is current
- Monitor customer feedback and report it to management
- Create reports on customer service.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
Patient Care Technician
Sandilands Rehabilitation
07.2019 - 11.2021
- Listening to patients' concerns and reporting them to nurses or other colleagues
- Turning, moving, or relocating patients as necessary for comfort or medical care
- Helping patients with daily tasks, like getting dressed or eating meals
- Assisting patients with personal hygiene, like bathing or using the restroom
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
Office Assistant Manager
Capt's Place Motel
01.2011 - 01.2013
- Answer phones in an accurate and mannerly way
- Performed Word Processing and Excel procedures
- Accepted and recorded payments for services
- Made suggestions regarding hotel and customer relations.
- Prepared and edited documents to produce precise, accurate and professional communication.
Unit Secretary (On the Intensive Care & Intermediate Care Unit)
Doctors Hospital
06.2001 - 08.2010
- Interpreting Physician's orders
- Complete hospital daily census
- Prepare end of month reports
- Maintain patients and hospital records
- Answer phones in an accurate and mannerly way
- Direct all internal and external customers to appropriate persons and or area
- Process Lab orders, X -rays, ECG's, etc
- In Medi Tech (Hospital Computer System).
Office Assistant
New Horizons Business Services
01.2000 - 01.2001
- Performed Word Processing from handwritten of typed work
- Accepted and recorded payments for services and computer training
- Made suggestions to customers regarding coping, typing and binding work.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Education
Associates Degree General Studies with Health Specialization -
Northern Essex Community College
Boston, Massachusetts12.2015
New Horizons Business Services
Nassau, Bahamas12.2000
High School Diploma -
D. W. Davis Secondary High School
Nassau, Bahamas06.1998
Skills
- Medical Terminology
- Business Writing
- Proficient in Microsoft Office Suite
- Strong organizational and time management skills
- Experience with office equipment and technology
- Attention to detail and accuracy in work
- Ability to maintain confidentiality and handle sensitive information
- Excellent written and verbal communication skills
- Customer Service
City
Nassau
Street
Garden Hills #3 Margerit Lane
State
Bahamas
References
Available Upon Request
Timeline
Patient Representative Client Feedback
Princess Margaret Hospital
10.2022 - Current
Patient Care Technician
Sandilands Rehabilitation
07.2019 - 11.2021
Office Assistant Manager
Capt's Place Motel
01.2011 - 01.2013
Unit Secretary (On the Intensive Care & Intermediate Care Unit)
Doctors Hospital
06.2001 - 08.2010
Office Assistant
New Horizons Business Services
01.2000 - 01.2001
Associates Degree General Studies with Health Specialization -
Northern Essex Community College
New Horizons Business Services
High School Diploma -
D. W. Davis Secondary High School
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