Lukiea Innocent
Spring City, Abaco, The Bahamas
Summary
Enlightened and results-oriented customer service professional with over 12+ years of successful experience in positions in project management and relationship building. I excel in fast-paced environments, demonstrating exceptional time management and computer skills. Achieved a significant increase in repeat clientele through dedicated service and effective team collaboration. Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks.
Overview
16
16
years of professional experience
Work History
Assistant
Pinder's Professional Builers & Marine
George Town Great Exuma, The Bahamas
01.2024 - Current
- Answered emails to process requests, transfer calls, or relay messages to appropriate personnel.
- Interacted with customers by phone, email, or in-person to provide information.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Assisted manager in all aspects of business operations.
- Monitored and ordered supplies and materials for each project..
- Complete timesheet for weekly payroll
Sales Associate/Cashier
Marilyn's Giftshop
Exuma International Airport
04.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Ensure environment is kept tidy.
Office Assistant
Restoration Exuma
Hoopers Bay, Great Exuma, The Bahamas
10.2020 - 03.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Complete timesheet for weekly payroll
- Create take-offs for building materials
Office Manager
Don's Rent A Car
Exuma International Airport
12.2018 - 03.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Managed overall location operations in absence of and/or request of CEO
- Ensured clean vehicles, and a full fleet
- Supervised the rental/return process; minimize wait time and promote fast, friendly service
- Create schedule to ensure all shifts are adequately covered.
Sales Associate/Supervisor
Sandals Emerald Bay - SnapShots/EPIX
Great Exuma
08.2011 - 10.2018
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Spearheaded special events within the store such as promotional launches or holiday festivities that engaged both employees and clientele alike.
- Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.
- Assisted in training, monitoring and development of new recruits.
- Ensured compliance to S.O.P defined by management.
- Create schedule to ensure shifts are adequately covered.
Cocktail Server
Sandals Emerald Bay
Great Exuma
03.2011 - 08.2011
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
Gift Wrapper
John Bull Ltd. Four Seasons
Great Exuma
12.2008 - 12.2010
- Measured boxes and packages to determine correct sizes of wrapping paper that would be used.
- Ensured all finished products met company standards for quality control before delivery to customers.
- Pleasantly greeted customers and offered to personally wrap packages.
- Delivered exceptional customer service, addressing inquiries or concerns promptly and professionally.
Education
High School Diploma -
L. N. Coakley High School
Queens Highway, Moss Town Great Exuma06.2010
MS Office
College of The Bahamas
Hoopers Bay, Great Exuma06.2008
Skills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- Verbal and written communication
- Relationship Building
- Workload Management
- File and Record Keeping
- Administrative duties
- Schedule Coordination
- Project Management
- Report Generation
Reading, Travelling
"A reader lives a thousand lives before he dies.. The man who never reads lives only one."- George R.R. Martin
Travelling helps to build the bridge to every corner of the earth. "The most beautiful in the world is, of course the world itself." -Wallace Stevens
Timeline
Assistant
Pinder's Professional Builers & Marine
01.2024 - Current
Sales Associate/Cashier
Marilyn's Giftshop
04.2022 - 08.2022
Office Assistant
Restoration Exuma
10.2020 - 03.2022
Office Manager
Don's Rent A Car
12.2018 - 03.2020
Sales Associate/Supervisor
Sandals Emerald Bay - SnapShots/EPIX
08.2011 - 10.2018
Cocktail Server
Sandals Emerald Bay
03.2011 - 08.2011
Gift Wrapper
John Bull Ltd. Four Seasons
12.2008 - 12.2010
High School Diploma -
L. N. Coakley High School
MS Office
College of The Bahamas