Lydia Wells
Coopers Town
Summary
Proven leader in property and housekeeping management, excelling in staff management and maintenance scheduling at Bakers Bay Golf and Ocean Club. Achieved high tenant retention and guest satisfaction through exceptional customer service and effective dispute resolution. Skilled in fostering team environments and enhancing operational efficiency, demonstrating a commitment to excellence and continuous improvement.
Overview
11
11
years of professional experience
Work History
Private Property Manager
Aurora Property Management
Great Guana Cay
01.2022 - 01.2025
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Enhanced security measures, significantly reducing incidents on property premises.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
Housekeeping Supervisor
Bakers Bay Golf and Ocean Club
Great Guana Cay
01.2019 - 09.2019
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
- Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
Senior Housekeeper
Bakers Bay Golf and Ocean Club
Great Guana Cay
08.2018 - 01.2019
- Maintained high guest satisfaction ratings by ensuring timely completion of all housekeeping tasks.
- Coordinated special projects such as deep cleanings or room renovations without disrupting normal business operations or guest experiences.
- Handled guest complaints professionally, resolving issues quickly to maintain satisfaction while adhering to company policies.
- Monitored inventory levels, ensuring sufficient supplies were always available for efficient operation.
- Acted as the primary point of contact for other departments regarding housekeeping matters, fostering a collaborative environment that ultimately enhanced overall property operations.
- Improved overall cleanliness and presentation of the property by performing thorough daily inspections and addressing issues promptly.
- Managed a team of junior housekeepers, providing training and guidance to improve performance and maintain quality standards.
- Collaborated with other departments to ensure seamless communication and coordination for guest services.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Housekeeper
Bakers Bay Golf and Ocean Club
Great Guana Cay
04.2014 - 08.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Education
High School Diploma -
Saint Francis De Sales Catholic School
Marsh Harbour, AbacoSkills
- Customer service-focused
- Exceptional oral and written communication skills
- Staff management
- Maintenance scheduling
- Occupancy management
- Administrative support
- Skilled multi-tasker
- Customer relations
- Clear communication
- Decision-making
- Dispute handling
- Repair planning
- Complaints investigation
Timeline
Private Property Manager
Aurora Property Management
01.2022 - 01.2025
Housekeeping Supervisor
Bakers Bay Golf and Ocean Club
01.2019 - 09.2019
Senior Housekeeper
Bakers Bay Golf and Ocean Club
08.2018 - 01.2019
Housekeeper
Bakers Bay Golf and Ocean Club
04.2014 - 08.2018
High School Diploma -
Saint Francis De Sales Catholic School